Stacy Carrillo Email & Phone Number

Denver, Colorado, United States

Centennial, Colorado, United States

- Plan and execute a Scrumban process for 3 Operations teams. Analyze, plan, and develop technical requirements in reference to scheduled projects. Determine and define clear deliverables required for specific initiatives.- Assign and oversee the daily tasks of personnel while ensuring all team members are actively working toward established milestones. Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects. Identify and resolve project issues; Partner with cross functional teams to remove impediments preventing completion of WIP. Coordination, scheduling, and creating of change requests.

Englewood, Colorado

- Launched and managed an innovative AI-based agent augmentation tool to a population of 5400+ customer service call center agents across 16 sites, acting as the main point of contact for all field IT support, feature development, agent training and communication, and implementation specific to the agent tool. - Identified and implemented expansion opportunities and improvements which led to 65 new features, 43 defect fixes, 22 optimizations, and 3 systemic integrations.- Scrum Master for Voice of the Customer Team portfolios; an agile team consisting of Survey Developers, Data Scientists, and Operations manager, conducting project intake and scrum ceremonies (sprint planning, backlog grooming, sprint retrospectives) to manage team roadmaps and improve productivity.

Englewood, Co

- Partner in developing the foundational components of the CXO PMO; developing processes and protocols for project intake, portfolio management, Kanban board management, and reporting, as well as developing training materials.- Managed CXO Department project portfolios for Digital Customer Experience and Agent Experience orgs, averaging 20 - 30 projects a month. Lead project manager representing the CXO organization on key Billing & Credit, Programming, and Agent and Customer Experience initiatives.

Englewood, Co

- Managed AP Budget Analyst to ensure departmental expense and capital budget activities and the associated reconciliation processes were executed as required, overseeing the budget review and reporting process.- Supervised AP Support Services Coordinator and embedded vendor representative to ensure all service support requests are reviewed and resolved in a timely manner.- Managed team efforts in providing support for the AP organization systems/solutions environment deployed throughout the company, developed short/long term AP program plans and strategies and provided reporting and analysis of departmental finances, project statuses, and support services productivity.- Continue duties and responsibilities as outlined in the Implementation Manager role.

Englewood, Co

- Planned, directed, and coordinated all areas of designated New Store and Remodel construction projects, specifically managing deliverables that supported Asset Protection Strategy objectives, including vendor pre-qualifications and bidding, developing project plan requirements, schedules, and scope of work documentation. - Over 150 construction projects successfully implemented within expected timeframes and fiscal parameters, totaling a $3.2M capital spend budget.

Denver Tech Center

- Facilitate the overall direction, coordination, and implementation of various cross-departmental projects. Create comprehensive plans, policies, and procedures to consolidate multiple practices into one consistent strategy in line with company commitments and goals. Ensure the goals and objectives of the project are accomplished within the prescribed time frame and funding parameters. - Identify business needs for new methods, procedures, or processes and follow through to completion; overseeing all activities and resources associated with the project plan.

Englewood, Co

- Conduct daily audits of all Asset Protection internal/external case management, ensuring established standardized criteria and guidelines are met. Create and provide customized metrics and analysis reporting of case management for field personnel and departmental leadership.- Manage the internal and external Civil Recovery and Restitution collection process, conducting internal audits for accuracy. - Act as System Administrator for departmental software applications: manage projects/upgrades, daily maintenance, review and optimize/tailor functionality, identify and report issues, work with third party vendors on resolutions.- Represent Asset Protection Department in interdepartmental projects and initiatives; participate in business analysis sessions, use case reviews, status meetings, and user acceptance testing.

Englewood, Co

- Identify quality goals and objectives for Information Systems projects and activities. Organize and manage quality assurance activities, tasks, and processes for new systems and system modifications by preparing and executing test plans and scripts. Identify defects in deliverables, schedule appropriate levels of testing with users and technical support staff.- Conduct peer reviews with developers and users for completeness of User and User Acceptance testing. Assist in requirements assessments. Analyze test results and prepare status reports. Develop documentation and training examples. Help create/improve the department’s quality standards, policies, and procedures.

Sunrise, Fl

Project management for all POS software upgrades. Organize and implement all facets of new store setup, store closing and/or relocation, including creation of procedural documentation for the install vendors. Ensure that all software changes are thoroughly tested and change control has been submitted prior to installing into production at store locations. Project lead on POS software upgrade implementations. Report software issues lists and test results to the vendor; working with the vendor on resolution. Maintain the integrity of the corporate lab environment (hardware and software). Maintain the store specific POS parameter database. Implement any/all POS parameter change requests. Provide support to the sales audit department for sales data discrepancies. Research POS issues for the Loss Prevention department. Provide second level support to the HelpDesk and individual store locations on all hardware and software Point of Sale issues, as well as store EDP PC issues (NT/Win2K operating system, Lotus Notes email, labor scheduling, and AS400 emulation performance). Create documentation for the HelpDesk in reference to common support issues. Provide second level support to NCR and IBM technicians on POS hardware service issues. Provide daily and/or weekly status reports on call volume, polling issues, and open projects. Provide periodic training to HelpDesk personnel, field personnel and hardware vendors.