Stacy Fleming Email & Phone Number

Charlotte, NC, US

Arlington, Virginia, United States

• Onboarded over 2,000 new employees across multiple employment categories (Civil Service, Foreign Service, Locally Employed Staff). Proactively anticipated needs and prepared materials for orientation courses, esprit de.
• Maintained meticulous training guides and file structures to ensure easy retrieval of course information and onboarding of new staff, including launching a new 508 document accessibility initiative that became the.
• Excelled in complex data entry tasks using various applications, including proprietary systems and MS Office, ensuring accuracy, completeness, and timeliness.
• Demonstrated exceptional capabilities when tasked to work independently on special projects requiring research and preparation of course summaries and strategic planning, ensuring timely completion and quality.
• Contributed to process improvements by leading quarterly check-ins with all administrative assistants, making recommendations to upper management based on analysis of existing workflows.

Falls Church, Virginia

• Coordinated schedules across multiple contracts and levels of management, provided logistical support leading up to meetings, trained staff on difficult technology, and hosted large scale webinars. Wrote meeting notes.
• Documented weekly and monthly meetings with contract POC and client senior management. Proficient in both verbatim transcription, typing at 70 words per minute with over 95% accuracy, and conceptual.
• Trained extensively in 508 accessibility compliance across all platforms. Developed PowerPoint Slide Master templates, structured heading levels in Microsoft Word documents, enhanced data functionality in Excel, and.
• Orchestrated technical support and managed scheduling for webinar events, accommodating up to 1.2K participants. Revamped troubleshooting procedures, enhancing meeting efficiency and connection reliability, leading to.
• Customized survey questions and layouts to enhance webinar and state training effectiveness, resulting in a significant increase in the average survey response rate from 17% to 25%. Drafted comprehensive summary.

• Contracted through the Department of Transportation’s Diabetes and Vision Exemption Program to assist commercial drivers with medical exemptions. Managed weekly supplies orders. Orchestrated office events, coordinating.
• Spearheaded a call center team of five members during Diabetes Program closure initiatives, ensuring smooth operations and timely project completion.
• Oversaw incoming calls for over 6,000 active exemption holders, demonstrating adept problem-solving skills and proficiency in conflict resolution to address complex inquiries effectively.
• Collaborated closely with the Program Manager to promptly escalate high-priority cases and effectively resolve congressional inquiries.
• Managed the flow of correspondence and served as a liaison with key stakeholders, meticulously proofreading public notices for publication in the Federal Registry to ensure accuracy and compliance.
• Executed the timely and accurate boxing and archiving of sensitive Personally Identifiable Information (PII) documents, maintaining open communication with Department of Transportation (DOT) personnel to meet deadlines.

Fairfax, Virginia

• Greeted and engaged with customers. Maintained professional standards with every client contact, building rapport to garner repeat business. Supported wait staff and conferred with team members to manage workflow.
• Analyzed restaurant data and metrics to improving reservation parameters for more than 200 parties during peak three-hour dinner rush.
• Recognized during annual review for outstanding attention to detail, high-level phone etiquette, and critical team development.
• Systematized table turn times to increase accuracy of wait time estimates.
• Location attained second place standing in the Great American Restaurants ranking of customer satisfaction and efficiency.

Moneta, VA

• SEASONAL SUMMER EMPLOYMENT ONLY
• Drafted contracts, summarized safety instruction, and administered operational instruction in a fast-paced atmosphere
• Managed an outdoor team of 4-6 people, delegated responsibilities, and exceeded professional expectations by increasing productivity during slower hours of operation
• Appraised damage, controlled situations calmly and without bias, and executed efficient time management
• Awarded multiple bonuses and verbal recognition for outstanding customer service, leadership, and attention to detail

Clifton, VA

• Researched extensive Virginia legislative issues, analyzed SPSS statistics in scholarly articles, accessed databases, and confirmed legal precedents set by previous bills
• Created an organized spreadsheet of over 100 media contacts for more influential outreach, demonstrated exceptional experience with Microsoft Excel and organizational skills
• Drafted, edited, and delivered press releases, newsletters, and constituent email responses under tight deadlines and worked well under pressure with time management skills

Roanoke, Virginia

• Identified the organization's weakness of lacking a training manual, took the initiative to create a written copy of how to use and record data in complex data entry programs, and trained 2 new employees for a seamless.
• Redirected phone calls between different departments, fielded general information questions, and maintained impeccable phone etiquette daily
• Helped shift the company from a paper records system to an online database by scanning and organizing thousands of information-sensitive documents into compartmentalized categories for easy access