Stacy Luck Email & Phone Number

Milton Keynes, England, United Kingdom

Working with clients to plan, procure and execute IT application development and business change projects.

Milton Keynes & Hemel Hempstead

Offering Programme, Prōject and Portfolio Management, Mentoring, Up Skilling staff, Internal team efficiency improvements, delivery lifecycle and programme set up, options & cost proposals, contract review/renewals, design authority, suppliers and sub contractor management services. Areas of expertise; Business Change, IT Infrastructure, Mobile and desktop.

Milton Keynes, United Kingdom

Operating as both delivery and assurance within Route Services at Network Rail, to ensure shaping and delivery of various projects across IP Enterprise Portfolio and Programme Management - Managing team members, sponsors and suppliers across the IP Portfolio- Shaping projects within the Portfolio from WO/RFQ to successful delivery - Using SI & non SI.

Milton Keynes, United Kingdom

Reporting to the IT Programme Director, as the Programme Manager, I was responsible for managing RMG’s IT Programme (totalling £43m) to deliver efficiencies and improvements via a 2 Release Programme. - Management of a diverse team of business stakeholders, subject matter experts, sponsors, system suppliers and consultant’s split across multiple releases.

Milton Keynes, United Kingdom

Reporting to the IT Programme Manager initially as the Project Manager and then as a Release Manager, I was responsible for managing content of multiple release modules with variety of suppliers and requirements, analysis and gathering of the original requirements and tender exercise’s. - Managing Sprints, Releases and Scrums within Release and cross.

Reporting to the Projects Delivery Director, I was responsible for managing Veolia’s IT Programme (totalling £5m) which supported a New Office build and relocation; - Phased Implementation of a new IP Telephony hardware and Unified Communications software this was across various satellite sites throughout the UK. - Implementation of new LAN for newly.

Reporting to the Projects Delivery Programme Manager, I was responsible for managing various application and software upgrades and business process change projects, as well as introducing culture, change management and new strategies into Veolia’s strategic development plan; - Implementation of a new Disaster Recovery Plan and Strategy with HP- Change and.

Reporting to the Head of Planning and Assurance, I was responsible for managing the change management project; impact assessments, feasibility studies, requirements gathering in order to evaluate conceptual change initiatives, on both process (BPM) and system changes (SAP and Siebel software).As well as business ownership of the tactical and strategic.

As a Business Analyst in Business and Engagement area, I was responsible for the redesign of back/front office processes and procedures (Business Process Mapping) in preparation for a new CRM system (SAP, Siebel) to be implemented, and developing training strategy along with the materials and documentation based on change environment, new processes and.

Working as the internal communication manager for this large CRM programme I wasresponsible for the design, development and delivery of an effective communications &Marketing strategy across the Business Change Directorate. Explored new creativeinitiatives aimed at increasing engagement through communication & marketing.

Working in the Programme Management office my main responsibility consisted of thetracking and reporting functions on start-up projects, managing the team budget,recruiting & training staff on computing systems, work procedures and managing theInduction process for new starters.

Permanent and temporary recruitment, IT training

Coordination and processing of prosecution and summons documents. Handling enquiries from defendants. Accompany prosecution to High Court as assistant

Customer service and order processing of Accountancy books for retail and commercial customers. recommendations on study modules and book selection. Bookstore concessions manager for Blackwells and Waterstones (weekly trips into London to replenish stock in stores)

Book keeping and accounts for customersVAT Returnscustomer questions and book keeping advice

Education record

Activities and Societies: 5 GCSE's

Accounts And Book-Keeping, Accountancy, Diploma