Stacy Bush Email & Phone Number

Pooler, Ga, Us

Frankfort, Kentucky, United States

I was brought on board to complete an intensive training to master the KY Medicaid Partner Portal Application and CRM ticketing system, managing tickets and assessing the need for change requests (CRs). I was accountable for IT resource planning with user agencies, analyzing regulations for system automation, and participating in project Joint Application Design sessions. Collaborating closely with stakeholders, I contributed to the Medicaid IT strategic plan, and assisted in drafting project documentation. I also prioritized advanced learning through trainings, webinars, and job shadowing.

Frankfort, Kentucky, United States

I was promoted to executive staff advisor in 2012 and advanced again in 2021 to staff assistant, serving as the webmaster for the DOR websites. I led my team to assess communication needs, resulting in a redesign of web pages to improve user experience while overseeing updates and graphic design efforts. Additionally, I drove projects with teams up to 40, focusing on safety/security initiatives and a comprehensive overhaul of both the main and internal DOR websites. By providing administrative support to the commissioner's office, I ensured accountability for deadlines and served as a liaison with the Commonwealth Office of Technology (COT), facilitating project discussions between COT and DOR.KEY CONTRIBUTIONS:► Led a team of 20 in the successful execution of the Xerox Print Management Project, impacting 800 individuals by managing change communication, next steps, and troubleshooting, marking a significant organizational transformation.►Overhauled company website, reducing collections/taxpayer assistance calls by 20% by enhancing payment access and facilitating self-service; led a 40-member team to simplify CPA-level content for public understanding, boosting engagement►Revolutionized the internal website, improving accessibility and user engagement. Introduced a dedicated HR page and educational bulletins, reducing managerial inquiries by providing direct HR resource links.► Increased employee badge scanning compliance from 50% to 98% by leading a security overhaul and improving badge processing protocols, addressing unauthorized access concerns.► Redesigned the internal website, drastically improving accessibility and user engagement. Also, introduced a dedicated HR page and educational bulletins to reduce managerial inquiries.► Created a TaxAnswers website within 1-month, leading content development and team coordination to clarify annual tax law changes and FAQs, significantly reducing inquiry calls by organizing information in a user-friendly manner.

Frankfort, Kentucky, United States

Joining as the revenue program officer, I advanced through multiple roles with increased responsibilities. My responsibilities included managing property valuation administrators and continuing education programs where I developed the education calendar, recruited instructors, and secured venues. I also led class registration, curriculum development, and course facilitation. In addition to coordinating administrative tasks such as recording education hours, tracking payments, and setting up classes, I participated in eGovernment Work Group meetings and provided graphic design support, continuously seeking improvements to practices and processes.KEY CONTRIBUTIONS:► Developed and implemented a soft skill training curriculum, encompassing individual and group sessions focused on interpersonal dynamics and self-advocacy. Facilitated 'train-the-trainer' workshops, enhancing content with personal insights. Conducted classes on effective PowerPoint presentations.►Enhanced communication and knowledge sharing within the community by introducing and leading the editing, design, and publication of a bi-monthly newsletter for PVAs, distributing to 800+ individuals. ►Served as co-chair for the Southeastern Association of Tax Administrators Conference, creating website content, surveys, and programs. Designed signage, promotional materials, and coordinated with speakers for seamless event execution.►Achieved Senior Kentucky Assessor Certification, demonstrating competency in property valuation and assessment practices.

Frankfort, Kentucky, United States

As the special order/credit coordinator, I managed credit services, overseeing account administration, corporate credit programs, and tax exemption reviews. I also supported dispute resolution and proactive sales outreach efforts to enhance customer relations. Additionally, I provided training on credit policies and maintained in-store technology to ensure operational excellence. As the pricing and signage coordinator, I oversaw pricing integrity processes, inventory management, and customer service across multiple departments.

Lexington–Fayette Metropolitan Area, Kentucky, United States

I drove recruitment, hiring, and training efforts to enhance team performance while leading HR-related activities including employee development. My responsibilities extended to implementing inventory controls and managing a variety of store tasks, from accounting to loss prevention. I also led sales through external outreach and creative marketing initiatives including special events and author signings. Throughout my tenure, I routinely delivered exceptional customer service and managed special orders to meet unique needs.

Web Development

Business Administration And Management, General

Business Administration And Management, General