Director Of Operations
CurrentI direct and support client service staff. I measure, track and report the results of key service performance measurements against firm objectives. I serve as an intermediary between the operations department and senior management. I supervise staff in the performance of their duties. I design, plan and implement human resources programs and policies, including staffing, compensation, benefits, employee relations, training, and health and safety programs.I coordinate and facilitate firm training and events for all associates; including managing continuing education, licensing renewal, and outside carrier appointments for all advisors and brokers.