Robert Wells Email & Phone Number

Kingsport, Tennessee, United States

Kingsport, Tennessee Area

Oversee all aspects of sales and operations including excellent conditions, regulatory inspections, sales projections and budgets, shopping experience, as well as P&L responsibility. Review daily and weekly all areas of operation making adjustments to constantly enhance results.• Improving markdown percent effective and shrink by detailed training and reviewing metrics.• Working to improve negative sales trend vs last year by in- stock advancements in all categories.• Enhanced… Show more Oversee all aspects of sales and operations including excellent conditions, regulatory inspections, sales projections and budgets, shopping experience, as well as P&L responsibility. Review daily and weekly all areas of operation making adjustments to constantly enhance results.• Improving markdown percent effective and shrink by detailed training and reviewing metrics.• Working to improve negative sales trend vs last year by in- stock advancements in all categories.• Enhanced customer experience metrics by creating an atmosphere of servant leadership within all departments.• Making improvements in overtime and wage % effectiveness to reach green status by year end. Show less

Kingsport, Tennessee

Morristown,Tn

Oversaw all aspects of retail food/consumables operation. Taught and trained teams how to implement best practices in order to maintain clean, fresh environments. Ensured all department gross profit numbers are met or exceeded on a consistent basis. • Ensured the Clean Fast Friendly program is implemented daily and results exceed expectation. Results improved by 14 basis points over last year by extensive training and leading by example.• Reduce bakery throws by 67% in one year by… Show more Oversaw all aspects of retail food/consumables operation. Taught and trained teams how to implement best practices in order to maintain clean, fresh environments. Ensured all department gross profit numbers are met or exceeded on a consistent basis. • Ensured the Clean Fast Friendly program is implemented daily and results exceed expectation. Results improved by 14 basis points over last year by extensive training and leading by example.• Reduce bakery throws by 67% in one year by improving controls in production guide and follow up. • Decreased meat throws by 48% after implementing tighter controls and follow up plan.• Empowered teams to be the best in all areas of daily operations. Show less

Morehead City Nc

Oversaw all aspects of sales and operations to include, store environment, recruiting, training and development, policy administration, and audit review. Developed and empowered associates who provided exceptional customer-service levels. • Was responsible for all P&L numbers while working to constantly improve results. Improved results by .16% within first year.• Spearheaded computer-assisted-ordering installation efforts with no effect to customer retention. • Improved all… Show more Oversaw all aspects of sales and operations to include, store environment, recruiting, training and development, policy administration, and audit review. Developed and empowered associates who provided exceptional customer-service levels. • Was responsible for all P&L numbers while working to constantly improve results. Improved results by .16% within first year.• Spearheaded computer-assisted-ordering installation efforts with no effect to customer retention. • Improved all fresh gross numbers year-over-year and cut floral throws by 66% thru better ordering and handling practices. Show less

Led all facets of sales and operations, to include recruiting, training and development, merchandising, inventory management, P&L and customer satisfaction controls.• Improved overall fresh department grosses by 5% through tighter controls and extensive training.• Increased total store sales by 9% thru in-stock improvements, new items, and improved customer service.

Directed a team of up to 110 associates in daily operations of two grocery stores. Crafted operating plans and managed P&L to achieve and exceed established objectives. Handled all human resources responsibilities insisting on fair consistent treatment while creating a family-type, atmosphere.• Instituted operating policies and procedures for customer service, product management, cash control, and financial audits.• Improved sales 11% over goal by implementing sales events on week… Show more Directed a team of up to 110 associates in daily operations of two grocery stores. Crafted operating plans and managed P&L to achieve and exceed established objectives. Handled all human resources responsibilities insisting on fair consistent treatment while creating a family-type, atmosphere.• Instituted operating policies and procedures for customer service, product management, cash control, and financial audits.• Improved sales 11% over goal by implementing sales events on week days and follow up with seasonal events such as sample fest. Show less

Oversaw all aspects of operations and profitability for 15 plus stores with over 1400 team members. Traveled to various locations to conduct on-site audits and management assessments. Identified improvement opportunities and led special teams to formulate change management strategies.• Recruited, trained, and developed store managers and emerging leaders.• Prepared operating budgets and objectives for new retail sites.• Ensured delivery of high-impact training programs to… Show more Oversaw all aspects of operations and profitability for 15 plus stores with over 1400 team members. Traveled to various locations to conduct on-site audits and management assessments. Identified improvement opportunities and led special teams to formulate change management strategies.• Recruited, trained, and developed store managers and emerging leaders.• Prepared operating budgets and objectives for new retail sites.• Ensured delivery of high-impact training programs to develop strong retail teams for new-stores.• Decreased core shrink figures from .93% to .15% through intensive training and monitoring.• Mentored recently promoted district manager and other promoted team members. • Initiated and deployed operational, best practices, district-wide, increasing inspection scores by more than 7%.• Created comprehensive regional, auditing process that drove audit scores up 9%. Show less

Led store-wide operations, including recruiting and staffing, training and development, merchandising, inventory management, customer service, and financial controls. Responsible for store P&L results.• Reduced shrink from 1% to 0.15% by end of the first year thru tighter controls and inspections. • Drove sales and profits in year one and was most profitable store in company by year-end.

Master Of Arts In Applied Organizational Management

Bachelor Of Applied Science In Business Administration

Conflict Management-Health-Computer Training-Business Law-Accounting-Business Mathematics