Stacy R Wolff Email & Phone Number

Linden, Nj, United States

New Jersey

Technical Support Specialist for State of New Jersey Department of Human Services. - assisted clients with application support issues surrounding the Erecord medical record system that issued in the State of NJ for the Developmentally disabled. - Streamlined account creations for new users.and password resets for all users. - Routinely assisted clients with issues surrounding non-payment from Medicaid. - Created a documentation library using Microsoft One Note to assist all help desk personnel with repetitive tasks and solutions to repetitive problems thereby cutting down on response times to these issues.

Princeton, New Jersey

Support approximately 150 on-site business and IT specialists as well as an additional 100 remote users, troubleshooting and resolving technical issues. Provide onsite support for upgrades and other system-wide support and maintenance needs. Resolve user issues with company hardware and software including desktops, laptops, printers, and display devices, as well as hardware lifecycle maintenance and software upgrades. Conduct Disaster Recovery testing and support. Collaborate with globally located support groups.• Service Now SME – reorganized teams service now queues and functionality. Developed teams Service now daily, weekly and monthly reporting structure. Worked with project teams to perform upgrade testing.• Streamlined support structure for remote offices to ensure proper 24X7 coverage. • performed network upgrades and builds for several remote offices by building a “network in a box” solution that could be used at any office site throughout the countryTechnical Skills Software: Microsoft Office - Outlook, Word, Excel, PowerPoint, Project, Access, One Note, Skype for Business, Microsoft Windows (Version 7, Version 10), Service Now Incident Management, Service Now Operational Request Management, Qualtrax, Vista Plus, HP Asset Management, Bloomberg, Factset, Netexpro, McAfee Endpoint Encryption, Desktop Director, Remedy V5.01. Hardware: HP/Dell Desktop Workstations, Wyse Thin Client setups, Dell Laptops, Lenovo Laptops t420 – t450, HP Printers, Xerox Printers, Desktop Displays (Dell, NEC, and HP), Tandem Video Conference system.

Global Command Center Operations (1991 – 2009)Application Programmer/Support Specialist for IBIS Banking system• Designed and coded batch scheduling system for IBIS Banking application• Consolidated European Command Center to Princeton NJ• Led implementation of Remedy Incident and Problem Management for Americas Support team.• Managed Tools Administration group consisting of 7 technicians in a Center of Excellence in Singapore. Supported Remedy and other in house applications (Vista, Qualtrax, etc)

Bs, Computer Science

Aas, Pre-Engineering

Education record