ResponsibilitiesMeet with families and individuals to assist in planning the perfect funeral. Pre-need sales and at need. Helps families in time of need in arranging Cemetery and graveside services. Designs Markers/ Headstones, Sales, Customer Service. After care visits, follows up with families to help them through there difficult time and schedules and coordinates with Funeral Home/ Mortuaries in Funeral arrangements. Stands in with Families during there Services and assists in anything they may need. Collects payments, Invoices and submits paper work to the state for State Records. AccomplishmentsI absolutely love working and meeting with families. I provide them a service not many people can do . I am a support Unit for Families in there time of need. I council them in what they may need to plan there Funeral may it be an At need situation or pre planning. Skills UsedOrganizational, files , typing , paperwork, phones, customer service, accounts receivable , sales

Handle cash transactions with customersScan goods and collect paymentsIssue receipts, refunds, change or ticketsRedeem stamps and couponsMake sales referrals, cross-sell products and introduce new onesResolve customer complaints, guide them and provide relevant informationGreet customers when entering or leaving establishmentsMaintain clean and tidy checkout areasKeep reports of transactionsBag, box or wrap packagesPleasantly deal with customers to ensure satisfactionTrain New employees , Order merchandise and maintain checkstand displays

Team Lead over Administration team . Floor manager first point of contact to clients . Marketing, Inventory, Ordering, Production, Billing, accounts receivable,shipping & receiving,customer service

Serves as primary point of contact• Greets all guests that check in and out of hotel• Answers mulitple phone lines• Responsible for making reservations, billing, an reports for managers• Print Folios for quests or employers of the hotel guests as well as fax to different companies for there employees• Makes arrangements for transportation to and from airport for hotel guests• Required to be very proficient in Customer Service, cleaning and making sure that all quests request are met

Served as the primary point of contact for all Internet generated customer inquiries and sales calls• Responsible for training and supervising a team of data entry employees that managed our customer profile database• Directly involved with the design and implementation of the new " Sales and Lead" accountablility program that created work plans and generated daily tasks for sales representatives• Managed the Internet Sales leads program for 4 storesand was the office manager for many day to day administrative activities• Responsible to qualify and screen incoming sales leads for assignment to specialized departments and generate weekly General and Sales Manager reports• Extremely proficient in and locally trained several industry related Customer Relations Management ( DRM) Tools to include Dealer centrick, Car base, Sales point, Dealer Socket and Higher Gear• Other responsibilities include answering customer phone calls and some sale duties.• Involved in with apporval of new contracts and customer files