Hi, I'm Stacy Young, a seasoned insurance professional dedicated to refining the art of customer service. With a career spanning over two decades, I've honed my skills to excel in the dynamic world of insurance, combining meticulous attention to detail with a passion for building lasting client relationships.In my role as a Workers Comp Claims Examiner at ICW Group since May 2023, I specialize in managing workers' compensation claims. My responsibilities include evaluating claims, collaborating with healthcare professionals, negotiating settlements, and ensuring legal compliance. At Kemper Insurance, I thrive in high-pressure environments. My role involved conducting thorough investigations to determine liability and coverage, all while adhering to strict internal audit and Department of Insurance guidelines. My approach was not just about meeting goals; it's about exceeding them.Before Kemper, I was the Commercial Sales Manager at Cullen Insurance Agency from April 2018 to March 2020. My primary focus was on managing customer service requests and growing the commercial department. I not only nurtured existing accounts but also brought in new business, leveraging my expertise in commercial sales and quoting. My journey in the insurance industry began at the Auto Club of Southern CA, where I worked in various capacities. As an Insurance Sales Agent from September 2012 to February 2014, I was responsible for promoting agency products and processing insurance applications. In July 2008, I transitioned to the role of Insurance Service Representative at the same company. Here, I was instrumental in processing applications, making policy adjustments, and generating new customer referrals. From March 2004 to July 2008, as a Claims Adjuster II, I managed a significant caseload, conducted detailed investigations, and played a vital role in training new staff members. My earlier role as a Policy Service Specialist III saw me addressing customer inquiries, processing payments, and contributing to the development of a new department focused on enhancing customer service.My career began at Mervyn’s as a Customer Service Representative (October 1991 to January 1995), where I learned the foundational skills of customer service, sales, and team collaboration.With a track record of excellence in customer service, sales, and claims adjustment, I bring a wealth of experience and a commitment to excellence to every role. My journey is not just about the positions I've held but about the relationships I've built and the lives I've impacted along the way.