Stacy Young Email & Phone Number

As a Workers Comp Claims Examiner at ICW Group since May 2023, I have honed my expertise in managing and resolving workers' compensation claims. My role involves a meticulous approach to claim assessment, ensuring compliance with regulatory standards, and providing exceptional support to claimants.♦ Conduct comprehensive evaluations of workers' compensation claims to determine validity and extent of liability.♦ Collaborate with healthcare professionals to assess claimant medical reports and recovery progress.♦ Negotiate claim settlements and coordinate with legal teams on complex cases.♦ Ensure adherence to federal and state workers' compensation laws and regulations.♦ Provide empathetic and effective communication with claimants, updating them regularly on claim status.♦ Implement strategies to minimize fraud and streamline claims processing.♦ Maintain detailed and organized records for each claim to support accurate decision-making.♦ Participate in continuous professional development to stay abreast of industry changes and best practices.

Chatsworth, California

In my role as a Claims Adjuster at Kemper Insurance, I have thrived in a high-pressure environment, handling investigations to ascertain liability and coverage. My focus has been on maintaining compliance with internal and regulatory standards while consistently surpassing performance goals.♦ Conducted thorough investigations in a high-volume setting to determine liability and insurance coverage.♦ Utilized recorded statements and examined evidence meticulously for accurate assessment.♦ Adhered strictly to internal audit procedures and Department of Insurance guidelines.♦ Achieved and often exceeded set goals within challenging time frames.♦ Balanced attention to detail with the need for timely decision-making.♦ Demonstrated strong analytical and problem-solving abilities in complex cases.♦ Maintained a high level of professionalism and ethical standards.♦ Contributed to team efforts by providing insights based on case experiences.

Lancaster, California

At Cullen Insurance Agency, as a Commercial Sales Manager, my responsibilities encompassed managing customer service requests, fostering client relationships, and driving business growth. I led a team, ensuring they were well-trained in commercial sales and customer interaction strategies.♦ Managed and responded to service requests for existing commercial accounts effectively.♦ Fostered strong customer relationships, contributing to business growth and retention.♦ Engaged in writing new business policies to expand the commercial department.♦ Provided comprehensive training to team members in commercial sales techniques and quoting.♦ Handled a high volume of inbound calls as a sales producer.♦ Offered detailed quotes for auto and homeowner's insurance products.♦ Educated consumers about products and coverage options.♦ Led a team, focusing on time management, goal achievement, and effective communication.

Lancaster, California

In my tenure at the Auto Club of Southern CA, I was deeply involved in promoting insurance products through various channels, ensuring comprehensive customer engagement. My role was pivotal in processing insurance applications, re-engaging lapsed customers, and bolstering client retention through exceptional service.♦ Actively promoted agency insurance products to customers in person, via telephone, and through written communication.♦ Diligently prepared and processed necessary paperwork for insurance applications.♦ Regularly contacted 25 lapsed customers per week to discuss their ongoing insurance needs.♦ Focused on promoting client retention by providing high-quality service and consistent follow-through.♦ Demonstrated versatility in communication, effectively reaching out to clients through multiple channels.♦ Employed strong organizational skills in managing client data and application processes.♦ Played a key role in re-engaging previous customers, enhancing agency’s customer base.♦ Committed to delivering a high standard of customer service, contributing to the agency’s positive reputation.

In my role as an Insurance Service Representative at Auto Club of Southern CA, I excelled in processing applications, updating policies, and cultivating customer relationships. My focus was on ensuring accuracy and developing new business leads.♦ Processed and scrutinized applications for accuracy and completeness.♦ Efficiently made changes to existing insurance policies.♦ Developed an average of five new customer referrals weekly.♦ Demonstrated strong attention to detail in document management.♦ Collaborated closely with agents to streamline application processes.♦ Implemented strategies to improve customer satisfaction.♦ Played a key role in policy review and updates.♦ Maintained high standards of professionalism in client interactions.

As a Claims Adjuster II, I was responsible for conducting in-depth investigations and managing a high volume of claims. My expertise in liability assessment and team training was crucial to my role.♦ Conducted thorough recorded interviews for claims assessment.♦ Managed an average of 420 claims each quarter with precision.♦ Conducted field investigations to determine liability.♦ Played an integral part in training new claims staff members.♦ Maintained detailed records for accurate claims processing.♦ Collaborated effectively with other departments for claim resolution.♦ Developed strategies to handle complex claim situations.♦ Ensured compliance with industry standards in claims handling.

During my tenure as a Policy Service Specialist III, my focus was on delivering exceptional customer service, efficiently processing policy changes, and contributing to departmental improvements.♦ Addressed customer inquiries with accuracy and timeliness.♦ Made policy alterations and processed payments over the phone.♦ Efficiently managed phone queues to improve call flow.♦ Spearheaded the development of a new customer service department.♦ Ensured compliance with policy service standards.♦ Assisted in the implementation of customer service protocols.♦ Contributed ideas for enhancing customer satisfaction.♦ Maintained high levels of professionalism in customer interactions.

At Mervyn’s, as a Customer Service Representative, I was involved in diverse roles, from handling transactions to maintaining store presentation and organization.♦ Assisted customers with transactions and inquiries.♦ Operated and managed cash register functions, including opening and closing.♦ Ensured shelves were well-stocked and neatly organized.♦ Regularly updated retail ad prices.♦ Participated in unloading and organizing freight.♦ Assisted in setting up store layouts and schematics.♦ Maintained a tidy and welcoming store environment.♦ Collaborated with team members for efficient store operation.