Wood Fired Pizza Restaurant

Manage the day to day operations of a family-owned real estate investment company consisting of seventeen properties in Northern Alabama.

Responsible for managing the National Warranty Service Repair Operations of LG Electronics. Created Training Programs for Electronic and Appliance technicians. Developed and implemented customer service auditing process and truck stock inventory audit program. Increased technician staffing over 400% as a result of expanded nationwide service program within six months.

Responsible for leading the service operations for this regional electronic and appliance retailer operating 81 stores in the Southwestern United States with five regional service centers,190 technicians, centralized parts depot and warranty billing department.Analyzed and managed customer extended warranty plans sold to third parties, recommending initial rate changes, clarifications in warranty coverage and targeted training of service technicians. Claims expense was reduced 27 percent while sales of the extended warranty product rose by more than 20 percent.Developed comprehensive service maintenance program for third-party service maintenance agreements. Developed annual budgets and monitored performance variances.Reduced parts obsolescence by 27 percent by partnering with vendors and distributors and by returning parts monthly rather than annually.Analyzed service division operations. Implementation of recommendations resulted in 100 percent gain in net income, which turned division from a drain on net income to a significant contributor.