Stan Walker Email & Phone Number

Kitchener, On.

Provide in-person and telephone technical support to all staffAssist and educate staff to develop computer skillsEnsure programs run and perform properlyMaintain and install computers and peripheral equipment and perform repairsPerform virus detection and removalTroubleshoot all computer software and hardware issuesResearch software and hardware to enhance effectiveness of firmImplement and maintain system policiesBuild and setup serversProvide verbal and written reports to IT Manager

Waterloo, On.

Educated customers on the functionality and software of BlackBerry smart phoneAssessed email issues (POP, IMAP and OWA) of integrated email accounts BlackBerry devicesTroubleshot and resolved sync problems between the customer’s BlackBerry smart phone, BlackBerry Desktop Manager software and applications related to the BlackBerry deviceTransferred customer’s email, data and applications from an old BlackBerry device to new deviceAssisted IT personnel with resolving BlackBerry integration issues on the Enterprise serverExtracted and examined computer and BlackBerry device event logs to assist in resolving issues Backed-up, restored, reloaded data and device software to the BlackBerry smart phoneIntegrated POP, IMAP and OWA email accounts to BlackBerry smart phoneDeleted and reinstalled service books on the BlackBerry smart phoneImplemented and troubleshot Wi-Fi connections on the BlackBerry smart phone

St. Catharines, On.

Technical Support Specialist (Field Engineer Technical Assist Agent) HP Corporate LaserJet Division, SITELProvided top quality customer care to all customers, field techs and desktop support techs on printer productsServed as product expert to inform customer of different products available to suit their needs Answered all customers question in detail, regarding products, warranty coverage, services and available technical support including online tools and self-help toolsFacilitated customers with entitlement issues, file incident reports and address technical issuesDiagnosed customers’ technical issues and walked customer through fixes Worked with repair engineer to further diagnose issues and predict parts for repair resolution Installed, updated and configured drivers for network printers Supported and assisted setting up LDAP configuration and troubleshoot Kerberos

Diploma, Network Engineering

Crinminal Justice, Law Enforcement/Corrections Diploma