Stanislav Dimov Email & Phone Number

Wilmington, North Carolina, United States

Wilmington, North Carolina

Wilmington, North Carolina Area

• Works with limited or no directions
• Executes Projects in capacity of a Project Manager
• Preparing and discussing presentations with the Senior Leadership Team outlining the project benefits, status, plan and timelines
• Scrum master experience – organizing and leading Daily Stand Up meetings, Sprint Demos, Sprint Planning, Backlog grooming and Sprint Retrospective meetings
• Informatica Power Center experience
• Talend Web Interface experience – creating tasks, scheduling plans to load data from different sources

Wilmington, North Carolina Area

• Works with limited or no directions
• Monitors Queue and ticket assignment
• Helps with setting up and handling different global Town Hall meetings; leads the process for these of the finance department
• Supports the following clinical systems: CTMS, CASCADE, OC RDC, Argus, Medidata RAVE
• Collaborates with different teams and participates in discussions about current issues and how to improve processes
• Works to find the root causes for common issues and proactively shares the solutions within the team

Wilmington, North Carolina

• Installs, supports and maintains PC hardware including desktops, notebooks, monitors, printers, and audiovisual equipment
• Installs, supports and maintains PC applications in Windows XP/7 Active Directory environment. Software includes Operating Systems, MS Office, VPN, System Management tools and various business unit software titles
• Answers and registers incoming calls, supports the callers. Performs follow ups in order to resolve all of the issues in timely manner
• Trains new users in procedures for proper registration in the system, e-mail, remote dial and other software usage
• Provides support for Apple iPhone, iPad and Android devices: configures devices for connecting to PPD Exchange; synchronizes calendars and resolves issues with usage of the devices
• Supports internal and external users (clients, vendors) at various levels

Wilmington, North Carolina

Sofia, Bulgaria

• Team Lead Nov 2011 – Jul 2012Senior Technician Mar 2011 – Nov 2011Technician Jun 2010 – Mar 2011
• Acted as a Subject Matter Expert in US CO team
• Monitored SLA targets on daily/weekly/monthly basis and took action in order to meet the set targets
• Actively managed the performance of the team: initiated face to face sessions to improve it; combined different Crystal reports to measure the current performance and compared it against the goals
• Performed Call QA, Ticket QC
• Prepared daily and ad-hoc reports needed by the management team

Sofia

• Implemented the market strategies of the company
• Negotiated contract terms and conditions with potential clients
• Account management of the assigned distributors
• Presented the new products of the company to the existing clients
• Responsible for maintaining the merchandize standards of the Company’s fridges assigned to the existing clients

Sofia

Prepared reports and conducted researches assigned from the CEO

Master'S Degree, International Economic Relations

Activities and Societies: Student Council

Bachelor'S Degree, Business Informatics

Activities and Societies: Member of the Students Council.