Stanislav Dimov Email & Phone Number

Wilmington, North Carolina, United States

Wilmington, North Carolina

Wilmington, North Carolina Area

• Works with limited or no directions• Executes Projects in capacity of a Project Manager• Preparing and discussing presentations with the Senior Leadership Team outlining the project benefits, status, plan and timelines• Scrum master experience – organizing and leading Daily Stand Up meetings, Sprint Demos, Sprint Planning, Backlog grooming and Sprint Retrospective meetings• Informatica Power Center experience• Talend Web Interface experience – creating tasks, scheduling plans to load data from different sources• DB Visualizer experience – executing scripts to verify if proper data was loaded in the respective tables• Query Surge – creating/executing pairs to automatically compare data in tables• Team lead on an ad-hoc requests for departmental upgrades• Completing ad-hoc requests from the C-Suite to research and analyze data from different sources – dashboards, industry reports and public data sources• Mapping data from different sources and prepare graphics based on the requestor needs• Utilize Spotfire “thick” client to perform analysis of different spreadsheets.• Responsible for training and onboarding newly hired people in the team• Creating an intake form to streamline the Ad-hoc requests• Collaborating with different teams to provide comprehensive overview of our team’s capabilities of competitive intelligence analyzesSpecial projects• Revenue Recognition system implementation• Project Manager for Data Migration effort – moving the data from Oracle DB to Snowflake • Project Manager for Spotfire Upgrade• Worked with different teams in connecting Cherwell with our Dashboards through IPA• Infographics design and preparation• Migrate an Excel spreadsheet into SharePoint tracker• Updated the team’s webpage within SharePoint

Wilmington, North Carolina Area

• Works with limited or no directions• Monitors Queue and ticket assignment• Helps with setting up and handling different global Town Hall meetings; leads the process for these of the finance department • Supports the following clinical systems: CTMS, CASCADE, OC RDC, Argus, Medidata RAVE• Collaborates with different teams and participates in discussions about current issues and how to improve processes• Works to find the root causes for common issues and proactively shares the solutions within the team• Participates in the continuous assessment and improvement of the quality of care and services provided • Excellent performance results – closing the highest amount of tickets/work orders while maintaining 99% customer satisfaction Special projects• Developed and implemented the currently used Termination template which includes ticket and email template• Acts as a SME for Pfizer P2L settings configuration • Acts as a Desktop Engineering Liaison• Tests the newly selected hardware and gives feedback to the management and within the team • Performs ad-hoc researches on software to confirm their license requirement in enterprise environment • Worked with vendor’s IT department to obtain system requirements in order to prevent reappearing of access issues. Consolidated and escalated the information to the PPD engineering team to implement the solution throughout PPD• Suggested a new automation process of creating new usernames and worked with different teams to create, implement and develop a tool for automation• Tests and provides feedback for improving the Cherwell ticketing system • Tests and works with engineering to resolve issues with the Decommission tool• Tested and provided feedback to the vendor for the new PPD Conference center opened in 2016

Wilmington, North Carolina

• Installs, supports and maintains PC hardware including desktops, notebooks, monitors, printers, and audiovisual equipment• Installs, supports and maintains PC applications in Windows XP/7 Active Directory environment. Software includes Operating Systems, MS Office, VPN, System Management tools and various business unit software titles• Answers and registers incoming calls, supports the callers. Performs follow ups in order to resolve all of the issues in timely manner• Trains new users in procedures for proper registration in the system, e-mail, remote dial and other software usage• Provides support for Apple iPhone, iPad and Android devices: configures devices for connecting to PPD Exchange; synchronizes calendars and resolves issues with usage of the devices • Supports internal and external users (clients, vendors) at various levels

Wilmington, North Carolina

Sofia, Bulgaria

Team Lead Nov 2011 – Jul 2012Senior Technician Mar 2011 – Nov 2011Technician Jun 2010 – Mar 2011• Acted as a Subject Matter Expert in US CO team • Monitored SLA targets on daily/weekly/monthly basis and took action in order to meet the set targets • Actively managed the performance of the team: initiated face to face sessions to improve it; combined different Crystal reports to measure the current performance and compared it against the goals• Performed Call QA, Ticket QC • Prepared daily and ad-hoc reports needed by the management team • Trained new hires and shared the best practices among the team • Provided technical support to 900 Pfizer CRAs • Supported RDC, Medidata RAVE, Wyeth systems• Performed Oracle clinical account and permission administration• Reviewed surveys submitted by the customers. Contacted the negative ones for additional information and confirmed that the issue was resolved • Proposed and implemented the usage of remote session for faster and more accurate troubleshooting of supported clinical system; performed the initial training of the whole team• Excellent scorecard results; appointed 6 times as an Employee of the month

Sofia

• Implemented the market strategies of the company • Negotiated contract terms and conditions with potential clients • Account management of the assigned distributors• Presented the new products of the company to the existing clients• Responsible for maintaining the merchandize standards of the Company’s fridges assigned to the existing clients

Sofia

Prepared reports and conducted researches assigned from the CEO

Master'S Degree, International Economic Relations

Activities and Societies: Student Council

Bachelor'S Degree, Business Informatics

Activities and Societies: Member of the Students Council.