Stanley Chen Email & Phone Number

Brooklyn, New York, United States

Led a team of 4 quality assurance professionals, providing guidance, mentorship, and performance evaluations to ensure the team's effectiveness and adherence to quality standards.Developed and implemented comprehensive quality assurance strategies, resulting in reduced defects and customer complaints.Established and maintained quality control processes and procedures, ensuring compliance with industry standards and regulatory requirements.Conducted regular audits and inspections of production processes, identifying areas for improvement and implementing corrective actions to enhance product quality and safety.Collaborated with cross-functional teams to define quality metrics and key performance indicators (KPIs), enabling data-driven decision-making and continuous improvement initiatives.Introduced innovative quality assurance techniques, including automated testing tools and statistical process control methods, resulting in increased efficiency and accuracy in quality assessments.

4014 1St Avenue, Unit 16 5Th Floor Sw Brooklyn, Ny 11232

Efficiently processed incoming orders from various channels, such as email, phone, and online platforms, ensuring timely and accurate order entry.Demonstrated exceptional attention to detail, reducing order errors through meticulous order verification and validation.Collaborated with cross-functional teams, including Sales, Inventory Management, and Shipping, to streamline order fulfillment processes, resulting in improved order processing time.Proactively identified potential bottlenecks in the order processing workflow and proposed solutions to optimize productivity and reduce fulfillment time.Proficiently managed order changes and order cancellations, resolving issues promptly to minimize disruptions and maintain positive customer relationships.Assisted in inventory management and stock control, conducting regular stock checks and reporting discrepancies to the Inventory team.

1705 Avenue U, Brooklyn, Ny 11229

Welcomed customers and provided answers to their inquiries Assisted customers with their merchandise choices Served as translator for store customers Product overview, inventory, and pricing duties Responsible for end of day accounting for store register

750 54Th St, Brooklyn, Ny 11220

Supervision over students daily assignmentsProvision of challenging tasks to enforce class lessonsDay to day overview of student's progression on lessonsCoordination with other tutors on student guidanceWeekly lesson plans, tests, and daily assignments