Manages and coordinates training and content creation creation projects across a global team of AWS Cloud Support Engineers. Focused on managing the creation of training, documentation, and media products associated with cloud based DevOps functions. Product themes include the simplification of provisioning and managing infrastructure, deploying application code, automating software release processes, and monitoring application and infrastructure performance.Leverages the latest technologies available to design web based user focused training products for cloud computing engineers. Collaborating with Cloud Support Software Engineers to optimize and maintain support content for usability and accessibility, while maintaining a high bar for quality.Manages the production, design, and editing of videos, eLearning modules, multimedia products, and technical documentation for digital publication.Expertise in design and development tools used to create eLearning modules, video, graphics and documentation to include Adobe Captivate, Articulate Storyline, Camtasia, Adobe Creative Suite, and multiple learning management systems.

•Provided project management for all incoming projects from the Sales Team; including websites, mobile applications, custom software, and dedicated resources, before organizing and disseminating projects to other Business Analysts accordingly. •Acts as liaison between clients and technical development team; engages client to elicit project requirements and then translates requirements to developers, maintain open communications throughout duration of project, and conducts training with client at conclusion of project•Develops, analyzes, and documents all project requirements while effectively communicating through both verbal and written electronic communications.•Collaborates with technical resources to develop workable solutions that meet client expectations and project timelines; including conducting data testing to identify and reconcile errors in client’s project.•Developed and modified WordPress based websites for clients to facilitate their needs and/or wants in a timely manner.•Developed and conducted formal technical instructional training to clients post completion to ensure users possessed a complete understanding of their specific project.

•Installed, maintained and repaired Windows & Linux based systems running in Virtual environments.•Conducted software, and hardware testing and integration with android OS and DoD tactical networks.•Served as a Subject Matter Expert for the Nett Warrior Program that provided technical feedback to various levels of Nett Warrior software/ systems engineers concerning network performance by accurately identifying and reporting connectivity issues, forwarding unit requests for added functionality, and conducting tests as directed. •Developed imagery products to support unit missions utilizing Microsoft & Linux based software tools (RedHat) including propriety and commercial mapping software.•Provided formal instructional training for soldiers being issued Nett Warrior equipment.•Troubleshoots system faults and errors to maintain maximum performance of the software and hardware components on tactical radio networks and computer systems.•Managed and prepared lesson plans to conduct classroom and/or field instruction, practical exercises, and training in accordance with the approved "Training Support Package”. This ensures soldiers are trained too standard and pass an evaluated New Equipment Training assessment.•Analyzed data and composed reports to detail equipment improvements based on customer needs.•Served as a subject matter expert and primary advisor to government officials in optimizing system capabilities and identifying solutions for digital systems.

•Built and installed fiber optic cables in support of the Integrated Base Defense System of Systems (IBDSoS) located throughout Iraq.•Installed, maintained and troubleshot camera, radios and computer systems associated with the IBDSoS system throughout Iraq.•Provided around the clock on site proficient training and support to military personnel and contractor employees on the IBDSoS system. This training consists of installation, setup, preventive maintenance (PMCS), troubleshooting procedures, and fault isolation.•Generated daily status reports to military personnel and superiors. Conducts weekly training programs and evaluations for military personnel.(Electronics Technician CONUS)•Served as a subject matter expert on various Army communication vehicles to include Gateway/EPLRS Network Manager Vehicle (ENM), Command Post Shelters, and Signal Retransmission vehicles.•Provided fabrication and installation support during the initial build and refurbishing of the Army communication vehicles to include primary and sub-components of a complete communications suite.•Built, wired, and assembled in-house made components thru the use of schematics, blueprints, wiring diagrams and/or engineering drawings.

•Installed and repaired cable television, internet and networking equipment, as well as telephoneservices for Comcast customers.•Responsible for performing installation/repairs, additional outlets, reconnects, change of service, and troubleshooting from customer premise equipment (CPE) to tap for routine multi-product and bundled installations for residential and business customers in accordance with Comcast procedures and practices.•Provided quality customer service for existing and potential customers

•Oversaw the daily performance and logistical support of all company communications systems.•Responsible for installing, maintaining, and troubleshooting all signal support equipment and terminal devices, to include radio communications, internet, and various systems with Linux and Windows based operating systems.• Performed signal support functions, to include providing technical assistance and training for user owned and operated automated telecommunication computer systems and networks.•Solely responsible for ordering, tracking, and maintaining accurate accountability of over $1 Million in communications equipment with a 0% loss.•Served as a Non-Commissioned Officer supervising 4-10 soldiers ensuring that their training and welfare were at the highest priority.