• Communicate and coordinate with dispatchers• Ensure company follows all FMCSA guidelines• Make sure all drivers adhere to policies and procedures• Negotiate vendor contracts to secure long term partnerships• Plan routes and meeting delivery schedules• Reconcile profit-loss balances and keep them up to date.• Report defects, accidents, and violations• Track performance and metrics of employees• Record cargo delivery

• Troubleshoot system failures and identify roadblocks in the network.• Fixed problems in LAN infrastructure and tested as well as configured software.• Maintained and repaired hardware including peripheral devices.• Evaluated network performance to improve the network.• Scheduled upgrades and maintenance without interrupting business workflow.• Provided technical direction and gave training to coworkers about network systems.• Worked with vendors to get needed equipment for the networks and systems.• Configure hardware and software to meet network performance requirements in the most efficient way possible.

• Evaluate and resolve high-level tickets via ServiceNow.• Perform 802.11 site surveys using AirMagnet and install wireless access points.• Install and maintained Cisco 2900 and 2600 switches.• Installed and maintained Cisco 4500/6500/7600 series Routers.• Configure static IP address with subnet mask for network devices or conference rooms• Manage and resolve Shoretel communicator software issues.• Configure and resolve VoIP phone connections for end users.• Verified Cisco routing protocols BGP, OSPF, and EIGRP using show IP route command.• Address and resolve port connection issues at switch or end user locations.• Utilized F5 load balancing for network traffic performance.• Use the traceroute command to verify hops of routers.• Distribute and connect hubs to certain users as necessary.• Maintained and monitored the server room, wireless network, and other server infrastructure, ensuring that systems ran smoothly.• Demonstrated Linux, virtual platform, and cloud connectivity expertise.• Documented changes to the network and all systems, providing audit trails as evidence.

• Manage network drives and GPO via windows server 2008 r2• Troubleshoot LAN and WAN connections issues via CMD• Mapped network drives to users computers for access to shared folders• Configured Cisco 2960 switches for deployment• Configured and troubleshoot ports cisco switches• Installed and configured MacAfee endpoint encryption to user laptops• Investigated issues in order to identify troubleshooting techniques that would allow for quick resolution.• Wrote, edited, and updated the entire QA team's project manuals and technical documentation.