Principal Consultant
Current• Provide Executive Consulting Services to companies primarily in the Information Technology and BioTechnology areas. • Recently completed a 12 month engagement to help a leading Customer Experience (CX) SaaS company develop a Global Alliance Partner Division. Accomplished the following key initiatives: - Developed Strategic Business Plan (Structure/Pricing/Support/Global infrastructure) - Created an efficient and effective cross-functional Matrix Organizational Structure - Initiated and Developed a Partner Training & Certification Program - Led the development of the Global Operation Support Plan - Produced the Partner Lead Job Description and Meeting Cadence • Other minor client engagements are in the BioTech area and Addictive Rehabilitation Behavioral Services