Resourceful problem-solver with the ability to both execute directly and lead technical and non-technical people based upon my 20+ years of wide-ranging experience: in-depth technical work, leadership, project management, process improvement, SCCM infrastructure design, management, & operation, software delivery, patch management, & OS refreshes/updates.COMPETENCIES & SKILLS• Customer relationship management• Leadership• Productivity and process improvement• Project Mgmt. & planning• Requirements analysis• SCCM Infrastructure design, management, & operation• Software delivery• Technical training & writingIBM -Sr. IT Specialist (2008–2015) Determined all documented business needs, system requirements, & technical hurdles to provide software delivery & asset management data for 250,000+ endpoints nationwide.• Drove a reduction in costs via the implementation & migration to a new infrastructure• Member of a multi-departmental project team to evaluate adding MDT to SCCM• Created SOP documentation• Improved SQL Server throughput with a standardized configuration• Monitored, updated, upgraded, & maintained servers & their SQL databases for AT&T• Jointly lead the initiative to migrate 2 SMS 2003 infrastructures to SCCM 2007 (produced all documentation & timelines for this upgrade)Cingular Wireless/AT&T Mobility –Sr. IT Analyst (2004–2007)• Monitored, updated & maintained SMS servers & their SQL databases.• Designed, implemented and ultimately expanded AT&T's SMS 2003 infrastructure (to accommodate 115,000+ workstations)• Maximized SQL Server performance• Designed & implemented workstation lab• Created, tested, & deployed SMS packages• Created SOP documentationLA Cellular / AT&T Wireless Services. – Sr. Network Engineer (1998 – 2004)• Technical lead for new Production Applications at LA Cellular• Created & coordinated Desktop images• Led the department in on-time project completion• Consistent top 5 performer in meeting annual team metrics