Michael Stanton Email & Phone Number

Denver, Colorado, United States

Broomfield Office

Support small business with all their IT needs, from desktop support to security, server, and network administration. -Windows Server Administration-Kaseya Administration-Screenconnect-OpenMesh-Netgear -Dell SonicWall

Greenwood Village, Colorado

Prosum took over the IT department for Colorado State University - Global Campus and I was offered a position at Prosum to continue support of Colorado State University Global. I opted to take the position and my duties have largely remained the same. Zendesk, Zoom, Google G-Suite, Sophos Safeguard, and Office 365 administrationVMWare AirWatch – MDM & VMWare Mirage - software and image deployment of WindowsKaseya – Software deployment and remote assistWindows Server 2012 R2, Windows Server 2016 troubleshooting and maintenanceInventory managementMacOS troubleshootingFortiClient VPN/Firewall AdministrationGenesys VOIP Administration (Interaction Desktop, Admin, Business Manager, etc.)Vendor relationship managementCampus Nexus account creationSalesforce experienceEnd user support

Greenwood Village, Colorado

Zendesk, Zoom, Google G-Suite, Sophos Safeguard, and Office 365 administrationVMWare AirWatch – MDM & VMWare Mirage - software and image deployment of WindowsKaseya – Software deployment and remote assistWindows Server 2012 R2, Windows Server 2016 troubleshooting and maintenanceInventory managementMacOS troubleshootingFortiClient VPN/Firewall AdministrationGenesys VOIP Administration (Interaction Desktop, Admin, Business Manager, etc.)Vendor relationship managementCampus Nexus account creationSalesforce experienceEnd user support

Greater Denver Area

Monitor network traffic, network devices, software, and server infrastructures to provide a single point of troubleshooting, trouble recognition, and communication to clients and primaries. Use various tools to monitor over 200 clients environments including, but not limited to; NIMSOFT, SolarWinds, N-Able, Nagios, Nagstamon, etc. These tools provide various data points on infrastructures and software thresholds to allow us to remote into servers and network devices to provide troubleshooting and reporting to the client and their client primaries.

Denver

Improved ‘First Level Resolution’ from 15% to 65% for dedicated clientWorked with upper level teams to increase service desk access and acquire training Documentation creation and training for my team of five help desk technicians Liaison between Long View and customers IT Director to discuss concerns and service level improvements On boarded four new customers and negotiated service level agreements Worked with server administrators for an on-premise Exchange to Office 365 migration

Greater Denver Area

Single point of contact for all IT issues that are presented to the Service Desk via phone call, voicemail, email, self-service, and/or chatTroubleshoot VPN, remote access, RDP, RSA, and Citrix issuesTroubleshoot hardware and software issues in a variety of environments, with a focus on the Microsoft Office Suite, including Office 365 and Windows XP / 7 / 8 and 8.1Active Directory Administration, including creation, unlocking, and resetting NT/AD user accountsApplication provisioningITIL Incident ManagementDocumentation of Knowledge Articles into the appropriate Knowledge Management systemDocumentation writing and staff trainingClient facing, providing weekly statistics on performance and growthITIL Problem ManagementProvide excellent customer satisfaction to all clientsResponsible for assisting all customers with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous mannerCompTIA A+ CertifiedITILv3 Certified

Arvada, Colorado

Assisted Engineers and Physicists with research development and experiementation on a new solar panel for the renewable energy industry here in the U.S. Some of the duties I performed are as follows; Tier 1 level troubleshooting of end userNetwork equipment setup and configurationAccount creations and access management to company environment and resourcesSystem Imagining, back up and restorationPrinter setup and installationDesktop set up and decommissioningSoftware installationActive Directory AdministrationExchange user managementOutlook troubleshooting

Golden, Colorado

Centennial Equipment is a pump service, consulting, and fabrication company that strives to deliver quality equipment and services to the manufacturing industry. Some of my duties involved; Inventory management, VOIP equipment set up, desktop set up and decommission, technical support for end users including software installation using Admin account, hardware set up. I also provided extensive customer service including detailed explanations of repairs, costs, assembly and recovery of time for new and repaired equipment and provided consultation services for new services and equipment.

Bachelor Of Science - Bs, Information Technology

Associate Of Applied Science (A.A.S.), Computer And Information Systems Security/Information Assurance

Certifications, Comptia A+, Network+, Security+

Training and skills refinement to obtain certifications within the industry.