Scott Staples Email & Phone Number

Austin, Tx, Us

San Francisco, California, Us

Santa Clara, Ca, Us

As the leader of the Site Reliability Engineering team, I am responsible for all aspects of service availability for our SaaS platform deployed across 20+ private data centers (~10K VMs), supporting 100M+ individual devices. With my team of 10 globally based engineers, we build/maintain infrastructure to enable monitoring, logging, alarming, and health for all components, and use these tools to proactively resolve faults, plan capacity, and ensure carrier grade service reliability.

Santa Clara, Ca, Us

I provide technical leadership and management oversight for a team of senior engineers with responsibility for Cisco's global IoT real-time policy and charging services (PCRF, OCS, Layer-7 DPI). This includes end-to-end solution architecture, integration with Cisco IoT SaaS platform, vendor management, deployment, and operations to ensure 6-9's availability for all related use cases. As the subject matter expert, I own all solution design and customer integration in this space. I also act as E2E technical architect on behalf of Cisco Jasper within the Connected Car domain.

Chesterfield, Mo, Us

Working closely with the internal R&D team and external sales/operations teams to couple commercial requirements with technical solutions. Specific focus on systems engineering, including: requirements assessment, solution architecture, platform sizing, reliability analysis, and capacity planning. Develop and maintain engineering guidelines by incorporating data from internal verification effort and field data collected from the customers' environment. Consult as required for any internal or external discussions related to Bridgewater solutions or customer challenges.

Managed a team of engineers responsible for all performance/capacity verification testing undertaken within the R&D team. Test effort included both release validation to quantify impact of generic features on performance, and customer specific performance validation where demanded. I also managed a team of developers dedicated evolution of the common platform and shared application libraries/framework.

Responsible for global product support for all Bridgewater products. Leading a team of ten skilled engineers and managing all interactions with 80 distinct customers including major tier one operators, and service providers located internationally. As a hands-on manager I would assume ownership for all political escalations, and also take direct action as the primary technical escalation engineer on a 7x24 basis.

Initially hired as a senior support engineering, I quickly progressed to manager of the Global Technical Assistance Center (GTAC) team. This team was the first point of contact for any/all technical issues raised by the global customer base. The responsibilities included handling any political escalations from customers, as well as hands-on resolution of technical escalations raised by the support team. The role included carrying the customer emergency response pager on a 7x24x365 basis.

Ca

I was responsible for planning and execution of complex solution installs/upgrades for EMEA MNOs. Focus on Advanced Intelligent Network (AIN / ServiceBuilder) and Base Station Subsystem solutions, including tier 3 support escalation. This role involved 75%+ travel throughout the EMEA region to work side-by-side with our customers on all activities.

Ca

I provided technical support and deployment services for all development infrastructure. This included internal and 3rd party tools used by the development organization to build Nortel’s AIN SCP ‘Servicebuilder’ call control products. This role included responsibility for Y2K compliance, driving a project to refresh of development/build/tools servers. I was available for 7x24 technical escalation as needed, and provided mentorship for three interins.