Starla Hyde Email and Phone Number
Broken Arrow, OK, US
Starla Hyde's Location
Broken Arrow, Oklahoma, United States, United States
Starla Hyde's Contact Details
Starla Hyde work email
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Starla Hyde personal email
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Starla Hyde phone numbers
About Starla Hyde
Results-driven operations Executive with 16+ years running multi-site operations. 11+ years in healthcare operations with experience in Pharmacy Benefit Management (PBM), pharmacy operations, infusion, Enteral, and renal/dialysis. With operational management oversight in admissions, quality control, patient care, payer management, revenue cycle, credentialing, compliance, legal contracts, benefits management, and in-house corporate strategy. Skilled at execution by setting and enforcing robust operational controls through KPI/OKR Management, P&L Oversight of 200+ million, and optimizing processes that drive operational efficiencies. Expert communicator with the ability to influence at all levels of the organization, as demonstrated in 16+ years of working with C-suite leadership, medical directors, joint venture partners, high-profile clients, and patients/caregiversSpecialtiesOps Management/Process Improvement, P&L Management, Consulting/Business Analysis, Strategic Planning, Sales & Marketing, Team Leadership & Motivation, developing and leading strategies for employee engagement, succession planning, mentoring, strategic communications, customer retention, and human resource management
Starla Hyde's Current Company Details
Starla Hyde Work Experience Details
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Lead Director, Health Plan OperationsCvs HealthBroken Arrow, Ok, Us
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Lead Director, Health Plan OperationsCvs Health Jan 2023 - PresentOversees the overall management of benefit operations through responsibility and accountability in distributing the plan administration, requirements, configuration, clinical, and quality—successful outcome management of Medicare, Medicaid, and Exchange plans spanning 16+ states, impacting 4.1+M members. Successfully managed 4.6B revenue by driving predictable high-quality outcomes aligned with client expectations.My role involves not just overseeing but actively driving the daily operations, ensuring accountability, and delivering strong quality results. I've also contributed to various projects, such as the creation and rollout of the operations model, OKR's strategy and deployment, coaching and feedback sessions, and the recreation of KPI monitoring and performance tools.Collaborated with senior management and fellow leaders to organize & deploy OKR operations strategy across various business units to drive process adherence & increase performance results.Drove service planning for the Health Plan & Employer benefit operations model by creating a process improvement strategy to improve service and overall quality.Led change and performance management transformation by identifying performance challenges using data-driven insights to develop targeted improvement plans. -
Master Coach InstructorThe Manager School 2012 - PresentLeadership & Business Development, Coaching and Facilitation -
Director Of Central Infusion OperationsCoram Cvs/Specialty Infusion Services Oct 2021 - Jan 2023Oversees the overall management of Central Operations across 71 pharmacies in designated areas including financial management, quality assurance electronic records, and pharmacy optimization and standardization.Documented processes and drafted SOPs to comply with regulations and company policies, driving standardization and increasing the quality of patient care throughout Coram Pharmacies.Evaluated performance and created scorecards at varying employee levels to drive increased productivity and operational results.Created and directed pharmacy process flow (end-to-end) for the newly deployed EPIC system and informed management of challenges and suggested resolutions.Successful oversight of 200+ million in P&L management. -
Director Of Enteral OperationsCoram Cvs/Specialty Infusion Services Apr 2020 - Oct 2021Oversaw management of Enteral operations across the US in designated areas of admissions, quality assurance, compliance, patient care management, financial management, and management of 450+ employees.Successfully led a transformative journey across the Enteral business areas, delivering significant benefits and aligning company resources. This was evidenced by a remarkable increase in employee productivity from 34% to 90%, a surge in quality assurance from 34% to 96%, a substantial decrease in overall suspend from 5.71 million to 2.64 million, and a notable increase in employee engagement from 72% to 86%.Assessed performance management structures and created & deployed scorecards at every level to drive increased productivity & operational results.Modernized and improved operational procedures to increase productivity by deploying an online refill model, revamping the admissions process, implementing the high-risk team for the top 25 no-retro payers, and eliminating the suspended backlog.Successful oversight of 174+ million in P&L management.
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Regional Operations DirectorDavita Jul 2013 - Apr 2020Tulsa, Oklahoma AreaOversaw overall management of 22+ facilities in designated areas, including financial management, risk management, quality assurance compliance, patient care management, and teammate management across Oklahoma & Arkansas.Provided leadership and strategic direction for 18 senior managers/managers with 400+ employees by establishing consistency in clinical processes, teammate management, and operation excellence.Realigned retention efforts around selection, onboarding, training, and leadership support to increase teammate engagement and retention. New teammate retention improved from 31% to 81%, and employee engagement from 79% to 84% in a highly competitive market.Rebuilt doc relationships with the disengaged physician group, resulting in increased communication and overall support. This led to improved results in areas such as patient education, clinical results, and growth of home programs from 11% (2017 NAG) to 32.53% (2018 NAG) and 12.24% (2019 NAG).Successful oversight of 25+ million in P&L management. -
Sr. Talent Development & Leadership Consultant, VpBok Financial Jan 2013 - Jul 2013Tulsa, Oklahoma AreaCollaborated with senior leadership and line of business leaders to support the definition and implementation of high-quality Talent Management and Organization Development solutions that substantially enhance organizational people capabilities and drive the achievement of business goals and strategic objectives.We have strategically developed and deployed an engagement strategy to bridge the engagement gap and foster an increase in our workforce's commitment and productivity.Created & deployed coaching & leadership development programs for front-line managers and senior-level executives.Provided leadership and management for all deployment of coaching & leadership program project phases; developed detailed project plans, budgets and schedules, and risk assessment; coordinated internal and external resources and managed personnel, time, and materials required for successful and timely implementation. -
Director Of Operations Performance CoachingUniversity Of Phoenix 2009 - 2012Developed and managed a senior leadership organizational development program for 98 directors with spans of control of 2000 direct reports across 25 national locations within the Central territory.Conducted needs assessment to determine performance strengths and deficiencies within leadership. Provided honest feedback, recommendations, and coaching support that enhanced leadership effectiveness and business objectives.It has facilitated learning activities and workshops for over 200 senior leaders that amplified their growth in coaching, meaningful and developmental goal setting, effective communication, and the ability to positively address team and employee performance gaps.To increase performance results within the territory, I collaboratively designed coaching plans, oversaw their execution, and provided timely progress reports and business summaries for the client, the manager, and executive leadership.Designed, developed and facilitated dynamic and interactive coaching workshops with group sizes ranging from 10 to 150, significantly improving coaching performance and consistency within the organization.Developed a successful ten-month leadership development program that provided interactive learning, honest and direct coaching, and follow-on support to over 300 new and tenured managers, significantly enhancing their leadership and staff development abilities.Created and certified over 150 facilitators in comprehensive leadership and coaching change management courses. Provided resources and the necessary forum for all levels of leadership as the organization moved through critical operational, compensation, and leadership change.It developed and facilitated solutions-based, interactive coaching workshops for enterprise-wide Director and Women’s Leadership Conferences. The executive Leadership Team sponsored the conferences, which included up to 900 participants. -
Director Of Student Services & OperationsUniversity Of Phoenix 2008 - 2009Tulsa, Oklahoma AreaOversaw all department student services and operational activities, including two campuses, 14 direct reports, and 1200 online and local campus students.Instrumental in turning low-performing departments into performing ones, increasing campus revenue and overall profitability.Reinvented student service department, as demonstrated by increased student retention by 9% in years.One out of 200 directors received the Award of Excellence in 2009 at the National Directors Conference for performance results in retention and operational excellence.
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Enrollment ManagerUniversity Of Phoenix 2006 - 2008Tulsa, Oklahoma AreaManaged all aspects of the enrollment program with responsibility for speaking to the University programs to a diverse student population in a highly competitive academic market.• Strategically directed all elements of the business development and sales functions for a team of enrollment counselors; spearheaded all activities that led the team to actively contribute to the University’s unparalleled levels of growth within the educational industry.• Provided leadership and direction to up to 15 enrollment counselors in the execution of daily roles and responsibilities and fostered a team-based environment where staff works cooperatively to achieve goals.• Developed team members and provide coaching to new and tenured managers, improving overall enrollment numbers and the level of employee retention and morale.• Ensured the consistent achievement of established goals in terms of enrollment and budget adherence.• Support State VP and Director on special projects including creating & facilitating manager development program for top talent within enrollment department and creation of department team building activities.
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Student Service ManagerUniversity Of Phoenix 2005 - 2006Phoenix, Arizona AreaManaged all aspects of the student services program to ensure staff meets division goals and objectives.• Provided leadership and direction to up to 24 academic counselors in the execution of daily roles and responsibilities and fostered a team-based environment where staff works cooperatively to achieve goals.• Ensured the consistent achievement of established goals in terms of student attendance and program completion for 3000 students.• Support Senior Managers and Directors on special projects including mentorship program for new managers, team building activities for division, and creation of talking scripts for academic counselors.
Starla Hyde Skills
Leadership Development
Organizational Development
Coaching
Leadership
Staff Development
Training
Emotional Intelligence
Employee Engagement
Executive Coaching
Management
Talent Management
Situational Leadership
Strategic Communications
Strategic Leadership
Career Counseling
Training Delivery
Strategic Planning
Business Coaching
Performance Management
Conflict Management
Management Consulting
Strategy
Instructor Led Training
Cross Functional Team Leadership
Curriculum Development
Thought Leadership
Human Resources
Event Planning
Operations Management
Sales Management
Interviews
Lominger Leadership Architect
Managing Managers
Business Development
Strategic Negotiations
Organizational Needs Analysis
Business Analysis
Crucial Confrontations
Starla Hyde Education Details
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Masters Of Management
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Business Administration And Management, General
Frequently Asked Questions about Starla Hyde
What company does Starla Hyde work for?
Starla Hyde works for Cvs Health
What is Starla Hyde's role at the current company?
Starla Hyde's current role is Lead Director, Health Plan Operations.
What is Starla Hyde's email address?
Starla Hyde's email address is st****@****nix.edu
What is Starla Hyde's direct phone number?
Starla Hyde's direct phone number is 918588*****
What schools did Starla Hyde attend?
Starla Hyde attended University Of Phoenix, Oral Roberts University.
What skills is Starla Hyde known for?
Starla Hyde has skills like Leadership Development, Organizational Development, Coaching, Leadership, Staff Development, Training, Emotional Intelligence, Employee Engagement, Executive Coaching, Management, Talent Management, Situational Leadership.
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Starla Hyde
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