Dezrica "Star" Murry Email & Phone Number

United States

Atlanta, Georgia, United States

High call volume for a modest support team. Effectively created and implemented a proactive call flow, resulting in one-call resolves and shorter talk times.- Provide frontline customer support, navigation and entry assistance.- Ask probing questions to determine service needs. - Promote customer satisfaction by resolving problems with knowledgeable and friendly service.- Use proven techniques to de-escalate angry customers during telephone interactions.

Georgia, United States

Received occasional tech support calls with no proper training. Applied a hands-on approach and persevered through challenges. Resulted in working the desktop support line solely.- Utilized Salesforce daily to facilitate all job related tasks.- Communicated effectively to service desktop product download errors.- Developed strong customer relationships to encourage repeat business.- Educated customers on special pricing opportunities and company offerings.- Explained benefits, features, and made recommendations to increase customer retention.

Herndon, Va

As a personal trainer at Worldgate sport&health, I offer my expertise to the members. I have worked with a wide range of clients from age 13 -74, helping them to improve movement, increase athletic performance, gain strength, alleviate back pain, loss weight, as well as gain muscle mass to name a few. Being a personal trainer is a rewarding career because I help to improve lives!Accolades include:"Rookie of the Year" 2013Continuing Education includes: IDEA Conference 2013Certifications include:ISSAZumba Level 1Jungshin Fitness Level 1CPR/AED

Jacksonville, Arkansas

HiP-HoP Choreographer for their 10 -13 & 14 -18 division girls. They are a competition team that competes regionally and nationally.

Atlanta, Ga

Capital City Club is a private establishment owned by the members. As an employee, I worked as a full time front desk associate as well as created and taught Cardio Funk and a summer HiP-HoP Kidz Dance Camp.

Atlanta, Ga

AADR is an yearly production that takes you on a journey through the history of African American dance, from Africa to present day. AADR's objective is to demonstrate the influence the past has on the present. I worked with this Production for Season I, II, III.

Atlanta, Ga

D2F Camp is all about empowering our youth to live a happy and healthy life by promoting fitness through dance, fitness games, and a daily nutrition lesson. Over the course of the week, I kept the campers moving by teaching them a dance routine. This dance routine would be performed by the campers for their family and friends at the end of the week!

Atlanta, Ga

Dance 411 studios is a very prominent studio in Atlanta as well as the United States. For 3 years I worked as a dance instructor for their Kidz Program. I taught Ballet, Jazz, and HiP-HoP to kids ages 3-9.

Google Career Certificate, Data Analytics

Completed extensive job-ready Google Career Certificate training. Demonstrated hands-on experience with data cleaning, data visualization.

Real Estate License, Real Estate

Arts Management, Dance

Activities and Societies: LEAP Organization, Brenau Step Team (BST), Gospel Choir, and a canidate in the Mrs.Brenau PageantDuring my year.