Stasha Mayhew Email & Phone Number

Washington Dc-Baltimore Area

Washington Dc-Baltimore Area

Arlington, Va

● Successfully and safely provide excellent customer service through ride and ride share transportation and communication with passengers throughout the DC Metropolitan area ● Manage daily unforeseen issues such as traffic delays, detours, inclement weather conditions, and destination time constraints ● Achieved and maintain a 4.97-star rating with excellent customer feedback

Silver Springs, Md

● Assisted CEO in preparing personal and confidential Federal and State tax documents ● Detected errors in arithmetic, data entry or procedures by checking data input and verifying totals on forms prepared by other tax preparers● Utilized Drake Professional Tax Software to compute taxes owed or overpaid, using adding machines, or personal computers; Completed entries on forms, following tax form instructions, and tax tables

Charlotte, North Carolina Area

● Performed installations for POS hardware & peripheral equipment and conducted associated software & system operation● Responded to help desk requests and logged all incoming calls into call tracking system thoroughly documenting all pertinent information● Responded to all emails and voicemails in a timely manner

Hyde Park, Ny

● Provided desktop support for all student computer issues including hardware and software troubleshooting and installations, virus removal and wireless problems, email or user account problems and requests● Provided desktop and telephone support as well as email and walk-in requests for all segments of the college’s user community ● Conducted the training of student workers to assist with student computer issues● Created and provided documentation to students regarding current virus threats, software updates, and “How To” information as needed

Greater New York City Area

● Supported end users remotely by responding to telephone calls, emails and personnel requests for technical support● Identified, researched and resolved technical problems for hardware and software related issues in a call center environment● Performed computer administrative tasks for callers that may include but is not limited to creating and modifying user accounts, email administration, file system security, VPN account configuration and troubleshooting, printer problems and other routine and/or semi-routine user computer issues

Annanadale On Hudson, Ny

● Provided general technical support for all segments of the college’s user community● Responsible for the College’s phone-in Help Desk operation, as well as email, and walk-in requests● Assisted Help Desk Coordinator with creating and maintaining the Help Desk website as well as Training documentation● Responsible for staffing, scheduling, training and managing a student workforce of computer lab monitors

Fishkill, Ny

● Provided administrative and technical telephone support to IBM’s clients including Campbell Soup Company, Godiva Chocolatier, and Pepperidge Farm Employees worldwide● Responsible for troubleshooting and resolving all hardware and software problems, LAN/WAN Connectivity, security access issues, “How To” questions, all areas of Lotus Notes, and AS400 administration support for a multi-server, multi-location environment● Certified Trainer for new Help Desk Analysts● Monitored all unresolved issues to ensure they are handled in a timely manner

Google It Support Professional Certificate, Information Technology

Google IT Support Professional Certificate o Technical support: installing & configuring computer hardware, software, and networks o.

Associate'S Degree, Computer Science