Customer Success Manager
Current-Build a long-term relationship with counterparts and stakeholders on the customer side, based on trust, respect, technical appreciation and a tireless strive to improve user experience-Effectively resolve any customer challenge related to Hilan's products or services to ensure continued customer loyalty-Strong communication skills and customer service while combining critical thinking and time management-Multi-tasking over multiple systems, multi-customer management-Negotiation and sales orientation, by verbality at the level of writing and leading meetings-Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience