Steven Bowe Email & Phone Number

Rancho Cucamonga, California

Quote Specialist/ Purchasing● Collect and review field generated pictures, paperwork and related collateral information from my assigned Technicians in order to quote for repairs or replacement on all types of Commercial HVAC and Refrigeration Equipment, both Mechanical and Non-Mechanical. ● Determine if quote is needed or if repairs/ replacement can be made under the existing dollar amount of the issued Customer Work Order or Purchase Order. ●Research and Order Warranty parts with Manufacturer/ Vendor after confirming that unit &/or parts are covered under existing warranty.● Contact HVACR Manufacturers and Distributors necessary to procure pricing and availability of unit/ parts to prepare repair quotes to submit to the Customer.● Submit estimated costs for Labor, Materials, Cranes and Rental Equipment into web based, 3rd party management company portals and/ or direct email per the Customers preference.● Issue PO’s to Suppliers and Equipment Rental companies for scheduling of ETA’s for parts arrival once submitted repair quotes are approved. ● Update the Customer, Artic- Customer Service and Dispatch Dept. of ETA’s for parts arrival to make repairs. ●Send repair call to the Artic- Dispatch Dept. for scheduling after all parts are confirmed available and ready to make repairs.______________________________________________________________________________________Business Tools and Systems ● ESC Business Systems● HVACR Manufacturer and Distributor Websites● Portals and Websites of 3rd Party Facilities Management Companies● Utilization of Computer Programs and World Wide Web to research pricing and availability of parts and equipment and for the sourcing of outdated parts or obscure HVACR manufacturers.

Glendale, Ca.

Service Coordinator- Parts Manager ● Schedule preventative maintenance, service repairs and replacement jobs and their related resources including 20 technicians, ladders, lifts, crane lifts, or any other equipment needed. ● Coordinate with customer contacts and property managers to ensure access to the job site. ● Perform any and all of the job functions of the Service Manager when necessary. ● On-call emergency after hour’s customer service agent, technical advisor, and dispatcher managing the end to end process. ● Review pictures, paperwork and related collateral, process work orders and purchase orders. ● Procurement of parts and manage the return of warranty parts. ● Provide estimated costs for repairs when requested by the customer. ● Review field generated paperwork and prepare for invoicing by the administrator. ______________________________________________________________________________Business Development ● Utilize people-oriented, personable, and outgoing skills to obtain new business by reaching out to potential customers on a variety of industry-related topics, including substantial CA utility rebates for commercial HVAC energy retrofits, new unit installation, quality maintenance as well as site surveys and repairs. ● Product focus to include; NexRev- Drive Pak/ VFD (Variable Frequency Drive), SunTrac- Solar Refrigeration Systems and Direct Control Ventilation systems.

Redlands, Ca.

Operations Management● Executed the marketing and distribution of air conditioning, refrigeration, and heating equipment, parts and supplies. ● Assume total store accountability for sales, customer experience, merchandising, operations, loss prevention, staffing and associate development . ● Managed the movement of products and balances, ticket orders to purchase orders. Prepared monthly reports for cycle count and pick-lists count for physical inventory. ● Directed the Service Center to achieve given target objectives. ______________________________________________________________________________Outside Sales ● Acted as a trusted advisor by servicing and processing orders for existing and new accounts, recommending changes in products, service, policy by evaluating results and competitive developments. ● Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. ● Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing a personal network.______________________________________________________________________________Inside- Counter Sales● Provided excellent customer service, assisted with sourcing, shipping parts, inventory control, and warranty administration. ● Applied suggestive selling techniques and upsells to current and prospective customers. ● Cross-functional skills including; shipping and receiving, backup driver, filling orders, inventory control and warehouse organization. ● Conducted outgoing customer sales/service calls. Resolved customer complaints.

San Bernardino, Ca.

● Coordinate incoming and outgoing stock, deliveries and logistics● Monitor stock levels● Load containers, pallets and trucks for delivery via road and air to all states and Canada● Complete paperwork for domestic and international movements and customs● Record all stock movement and deliveries in database and prepare regular reports● Order Sheet metal, Parts and Supplies.

Ontario, Ca.

● Responsible for producing and assembling mechanical/electrical assemblies consisting of a varying number of components and detail to meet design specifications and quality/safety requirements.● Assemble components to the specification of design prints● Update drawings and specifications as needed and in compliance with procedures● Assemble machinery components● Layout, assemble and wire electrical panels ● Work with both Mechanical and Electrical Engineers on design and testing requirements● Communicate with Quality Assurance to assist in problem resolution● Trouble shoot any quality or functional issue

Certificate, Basic Refrigeration, Passed

While employed at Baker Distribution I completed and passed an on-line course for Basic Refrigeration thru Emerson Technologies.

Electrical, Electronics And Communications Engineering, 2 Yrs- Incomplete

Activities and Societies: Electronics and Electrical Engineering I was able to complete almost 2 yrs of courses before economic concerns.

High School, General Studies, 12Th

Activities and Societies: Marching and Concert Band General Education