Shane Carley Email & Phone Number

Sunnyvale, Ca, Us

Product and integration expert, responsibilities in addition to those listed for previous role:• Research and development of improved processes, strategies and tools to optimize efficiency of global team. • Development of custom integration solutions.• Leadership, mentorship and team support.

Sunnyvale, Ca, Us

Product and integration expert, responsibilities in addition to those listed for previous role:• Leading consulting and implementation efforts for authentication and integration services with strategic and premier clients. • Provide leadership for global projects, including planning upgrades, driving product features, and cross company initiatives.• Champion of change and customer advocate, to help ensure product and engineering are building the features clients want and need. • Voice of Technical Consulting team, working closely with product to provide the Technical Consulting team the information, tools and resources needed to ensure efficiency and effectiveness. • Authentication, Integration and API subject matter expert, responsible for addressing and resolving the most complex scenarios to optimize customer experience.

Sunnyvale, Ca, Us

Product and integration expert, responsibilities in addition to those listed for previous role:• Advising product and engineering teams on technical requirements for seamless migration to new platform. • Work on strategic deals with top universities and industry leading businesses for large scale deployments and deep integration. • Liaison between clients and engineering to identify and troubleshoot issues with integration and single sign on Key wins include: • Served on the Internal Advisory Group, providing technical guidance for new product launch strategy. • Recognized by management for exceptional results for completing the most projects with the lowest time to delivery. • Key technical resource for initial process and workflow scoping for lynda to LIL migration.• Proposed, scoped, and got engineering buy in for project to replace insecure tool being used in deep integrations.

Carpinteria, Ca, Us

Product and integration expert, responsibilities include:• Lead discovery calls to identify business requirements and use cases to develop a technical proposal and implementation plan.• Work closely with product team to identify solutions to and prioritize products enhancements/fixes to champion the needs of new and existing customers. • Subject Matter Expert on lynda.com enterprise deployments, as well as single sign-on (SAML, CAS) and eLearning integration standards (AICC, LTI).• Function as internal liaison between Sales, Customer Success, Product, Engineering, Security, and Legal teams.Key wins include: • Established internal newsletter to ensure Sales and Client Service departments stay up to date on partnerships, product roadmap, bugs and other projects. • Numerous awards and nominations by cross-functional partners for outstanding support • Revamped internal documentation to improve new hire onboarding and access to technical documentation for support teams.

Plano, Tx, Us

• System Administration of multiple 24x7 Windows based SaaS environments. • Point person for troubleshooting and incident response, coordinating multiple teams to ensure prompt resolution of critical issues. Provide clearly communicated and prompt resolutions to technical issues while ensuring minimal downtime and impact. • Analyzing and interpreting large and diverse datasets to ensure executive management and product teams have the information necessary to make optimal business decisions. • Ensure security protocols are met and servers remain patched and secure.Key wins include: • Development and optimization of custom SQL procedures, functions and reports to address individual client needs. • Development of cross team workflow improvements resulting in productivity gains. • Assisting in configuration and deployment of virtualized datacenters.• Driving efficiency gains with automation of common tasks and improving self-help tools.

Plano, Tx, Us

• Technical needs analysis for new and existing clients. Optimizing for workflow and efficiency as well as focusing on end user experience to improve conversion rates. • Design hosted software solutions to meet and exceed client needs across a wide number of markets with diverse requirements. • Project planning and management of numerous concurrent projects, ensuring each deliverable is met in a timely fashion during multi-stage implementation process. • Coach clients on workflow improvements and best practices, educating them on how to best utilize newly integrated technologies and workflows. Worked to create and continuously improve training tools. • Worked with UX, QA, and Product teams to design and drive new feature sets.Key Wins include: • Established self as subject matter expert for complex projects and integrating third party software. • A focus on sharing knowledge across teams resulted in becoming the primary analyst for in-house training, both in-team and cross-team, leading to improved quality of deliverables and improved client satisfaction. • Creation and continued improvement of internal and client facing training documentation and educational videos.• Recognized repeatedly as top performer, including winning annual “Shining Star” award. Invited to represent division at corporate leadership conference, where I championed efficiency improvements and employee satisfaction measures.