Jennifer St Clair Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

- Responsible for the management of an Industry portfolio valued at more than $200m.- Managing a variety of Industry clients including Corporate TMC, leisure/retail and wholesale - Formulate account strategies for individual clients for growth and conversion- Provide day to day interaction with key personnel within the portfolio including building relationships at all levels of the business.- Design of targeted marketing plans for strategic key accounts - Learning and Development responsibilities including training sessions for newly implemented policies and procedures- Sourcing market intelligence, and formulating strategies to counteract competitor activity.- Event hosting - formal introduction to the events, client networking and lead generation

Sydney, Australia

- Maintain & Manage a portfolio of Corporate Clients totalling more than $50m.- Negotiate preferred supplier agreements. - Display a clear understanding & commitment to meet customer expectations with strong emphasis on retention & service.- Develop executive plans for account performance.- Carry out opportunity analysis from revenue reports to identify incremental revenue opportunities.- Develop & grow incremental business through strategic solutions- Sourcing of new business.- Conduct formal account reviews with both clients & travel management companies.- Relationship building at all levels of the business within each portfolio. - Handling customer enquires & complaints.- Extensive Knowledge of the Qantas network, product, services & fares.

Sydney, Australia

Key responsibilities:• Provide daily support to Lead Account Managers/Account Managers for Multinational Accounts worldwideBuild and maintain key relationships with internal and external customers to achieve business outcomes.• Execute opportunity analysis of customers RFP data to determine potential business.• Coordination of pricing globally, and preparation of RFP response for submission to customer.• Preparation and maintenance of Qantas product information to accompany RFP response.• Liaise and assist in negotiation with Pricing & Inventory, Pricing Managers and Corporate Sales staff to ensure RFP pricing/responses are appropriate and with time parameters.• Maintain effective communication with field worldwide to ensure information flow regarding ongoing management of accounts.• Ensure implementation plan is executed globally, including gathering of ticketing instructions from all applicable points of sales.• Pro-actively prepare and analysis account performance, prepare quarter, half and annual reviews • Coordinate global conference calls to discuss ideas / strategies to improve account performances.• Prepare contracts for Global Accounts.

Sydney, Australia

- First point of contact for Group Sales Consultants in relation to operational procedures, selling skills and problem resolution- Ensure targets are being met through monitoring of staff performance levels- Mentoring of staff for career development- Participate in sales calls, presentations and meetings with external customers- Conduct on the job coaching and mentoring- Resolving staff and customer service issues- Development and implementation of new audit procedures for Group Sales Consultants to bring consistency to account management- Responsible for the induction and full training of all new Group Sales Consultants

Education record

Education record