Rebecca Blakiston Email and Phone Number
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User experience researcher, strategist, and librarian with over 15 years of public sector experience including 7 years of product management and 8 years leading cross-functional teams. I'm passionate about designing better services and products and advocate for data-informed, empathy-driven decision making. I value collaboration, inclusive design, and sustainable impact, and balance long-term design strategy with getting things done. Areas of expertise include:- consultation, facilitation, and training- discovery and evaluative research e.g., user interviews, journey mapping, card sorting, preference testing, usability testing, tree testing- service design- product management and project management - building teams and establishing strategy- content audits- content style guides- writing for the web- information architecture design- inclusive and accessible language- community buildingSpecializing in libraries, higher education, and government, I'm an experienced speaker, author, editor, trainer, and consultant. I've been a product manager for library websites and a project manager for a myriad of digital service efforts.I enjoy delivering remote talks and interactive workshops on research methods, design thinking, and building user-centered organizations.After nearly two decades working at the University of Arizona, in 2022 I transitioned to a career in civic tech to help millions of people better access and use government services.
Mo
View- Website:
- themostudio.com
- Employees:
- 25
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Senior Service DesignerMo Sep 2024 - PresentDesign team leader improving how people access and use government services. As of September 2024, working with the State Department’s Bureau of Consular Affairs to improve visa services for millions of foreign nationals.
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Senior User Experience ResearcherAd Hoc Llc Jun 2022 - Sep 2024RemoteConducted research to make government services and technology work better for people. Worked on cross-functional teams, partnered with stakeholders, and aimed for iterative and impactful delivery.December 2022-October 2023, worked with the Louisiana Department of Agriculture and Forestry to transform their website into one that's easier to access and use for the people of Louisiana. See: https://ldaf.la.gov. November 2023-August 2024, worked as a design researcher to improve the experience of Veterans Service Organizations (VSOs) for Veterans Affairs (VA). -
User Experience Strategist (Libraries)University Of Arizona Sep 2017 - May 2022United StatesConsult with stakeholders to foster empathy and encourage user-centered thinking across the library organization, and tie user experience methods to strategic planning and prioritization. Train and empower all library staff to do user experience work. Manage a team focused on the user experience, including a user experience designer, content strategist, and student assistants. -
Team Lead, Web Design & User Experience (Libraries)University Of Arizona Jul 2016 - Sep 2017Tucson, Arizona AreaProvide leadership and direction to a 7-person team of researchers, designers, and engineers focused on improving the user experience. Advocate for user research, user-centered design, and content strategy.
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User Experience LibrarianUniversity Of Arizona Libraries May 2014 - Jun 2016Tucson, Arizona AreaLead efforts to improve the user experience; coordinate user research, chair the Website Steering Group; manage web projects; supervise a content strategist and student assistants.
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Instruction & Web Services LibrarianUniversity Of Arizona Libraries Jan 2008 - Mar 2014Tucson, Arizona AreaCreate and implement a road map for the website as web product manager; chair the Website Steering Group; conduct usability testing and other user research; organize training sessions for library staff; develop & manage a website content strategy; consult with faculty; design curriculum; provide information literacy instruction; create interactive digital learning objects
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Library Information AnalystUniversity Of Arizona Libraries Aug 2007 - Dec 2007Provide assistance at the information and reference desks and via email; coordinate fines and collection agency processes; update website and intranet; conduct environmental scanning; train and review staff.
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Library Information AssociateUniversity Of Arizona Libraries Aug 2005 - Aug 2007Provide assistance at information and circulation desks; coordinate monthly transfer of fees to university Bursar's accounts.
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Student AssistantUniversity Of Arizona Libraries Apr 2003 - Jul 2005Coordinate work of and train other student assistants; provide assistance at information desks; shelve materials; check-in and sort materials; page material; scan and submit material for interlibrary loan; process newspapers; shelve and process maps.
Rebecca Blakiston Skills
Rebecca Blakiston Education Details
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Master Of Library Science
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English, Philosophy, Sociology
Frequently Asked Questions about Rebecca Blakiston
What company does Rebecca Blakiston work for?
Rebecca Blakiston works for Mo
What is Rebecca Blakiston's role at the current company?
Rebecca Blakiston's current role is Service designer, researcher, librarian, and strategist working in civic tech.
What is Rebecca Blakiston's email address?
Rebecca Blakiston's email address is rb****@****ink.net
What is Rebecca Blakiston's direct phone number?
Rebecca Blakiston's direct phone number is +152024*****
What schools did Rebecca Blakiston attend?
Rebecca Blakiston attended University Of Arizona, University Of Arizona.
What are some of Rebecca Blakiston's interests?
Rebecca Blakiston has interest in Exercise, Home Improvement, Reading, Sports, Fishing, Home Decoration, Cooking, Cruises, Outdoors, Electronics.
What skills is Rebecca Blakiston known for?
Rebecca Blakiston has skills like Information Literacy, Library, Library Science, Research, User Experience, Library Instruction, Higher Education, Usability Testing, Instructional Design, Content Strategy, Strategic Planning, Libraries.
Who are Rebecca Blakiston's colleagues?
Rebecca Blakiston's colleagues are Nicole S., Betsy Reyes, Waalla Hod, Christine Julian, Courtney Stubbert, Maria Dragomir, Sofia Kirkman.
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