User experience researcher, strategist, and librarian with over 15 years of public sector experience including 7 years of product management and 8 years leading cross-functional teams. I'm passionate about designing better services and products and advocate for data-informed, empathy-driven decision making. I value collaboration, inclusive design, and sustainable impact, and balance long-term design strategy with getting things done. Areas of expertise include:- consultation, facilitation, and training- discovery and evaluative research e.g., user interviews, journey mapping, card sorting, preference testing, usability testing, tree testing- service design- product management and project management - building teams and establishing strategy- content audits- content style guides- writing for the web- information architecture design- inclusive and accessible language- community buildingSpecializing in libraries, higher education, and government, I'm an experienced speaker, author, editor, trainer, and consultant. I've been a product manager for library websites and a project manager for a myriad of digital service efforts.I enjoy delivering remote talks and interactive workshops on research methods, design thinking, and building user-centered organizations.After nearly two decades working at the University of Arizona, in 2022 I transitioned to a career in civic tech to help millions of people better access and use government services.
Listed skills include Information Literacy, Library, Library Science, Research, and 23 others.