Charles Steele Email & Phone Number

Tallahassee, Florida, United States

Development Lead for the APHL account, overseeing a team of developers, monitoring resource utilization, ensuring security compliance, and providing technical reports to APHL leadership.Lead SME for the Steve application and FHIR API, representing Ruvos in technical discussions with stakeholders (NAPHSIS, CDC, MITRE, CTE)Spearheaded the successful development and delivery of critical projects, including the External API and multi-phase FHIR implementations. Directed task planning, architecture, and infrastructure setup, achieving project milestones on tight deadlines.Authored and maintained infrastructure components in Terraform, maintained Helm charts and releases, transitioned several Kubernetes-hosted services to SQS-driven serverless architectures. All components are staged and deployed through Terraform Cloud.Developed processes for review, testing, and promotion of changes across multiple environments, standardizing deployment tracking across 15 services and 4 environments, leading to a repeatable and efficient CI/CD pipeline.Expanded team involvement in infrastructure design, managing deployment and development plans for seamless handoff to DevOps, and iterated on Terraform-based cloud components in collaboration with DevOps.Created an administrative toolkit in Swagger, streamlining FHIR routing rules, backward compatibility, CDC SAMS credentials, and routing configurations for enhanced system manageability and visibility into data flows.Championed onboarding and mentorship for team members, integrating developers from production support to increase team expertise on Steve application development.

Menlo Park, California, United States

Collaborated with engineering managers, project managers, and product owners to enhance productivity and task management tools.Key Accomplishments:Enhanced data visibility and improved task management tools, increasing reporting accuracy and usability.Utilized React, Hack, and GraphQL to drive front-end improvements and streamline task-tracking processes.

Served as the primary technical advisor supporting program management and executive leadership, delivering solutions for complex business challenges in agile environments. Trained and mentored junior developers and led post-go-live handoff to operations.Key Accomplishments:Business Development Tracker: Developed a custom tracking system integrated with Salesforce and visualized with PowerBI, optimizing resource allocation and contract assurance (PHP, jQuery, JavaScript, Bootstrap, T-SQL, Python, Azure SQL).Microservices Configuration Management: Created a UI for a Node.js-based SaaS system deployed on AWS, enabling efficient configuration management through JSON transformation maps (PHP, Node.js, Docker, AWS EC2, Jenkins).

Partnered with business leaders to design and implement custom solutions for resource planning, operations, and decision support, addressing both strategic and day-to-day challenges.Key Accomplishments:Intake, Dispatch, Resource Management System: Led a global team to develop a field services management system that optimized resource use and reduced costs, including embedded data visualizations and regional mapping (PHP, ColdFusion, .NET, Google Earth, Tableau).Customer Satisfaction Survey Tool: Created an automated survey solution for incident-driven feedback, filling a critical capability gap (ColdFusion, ASP.NET, SSIS).Activity Tracking Tool: Built a device-agnostic tracking tool for task-level activity analysis to enhance productivity insights (ColdFusion, ASP.NET, T-SQL).

• Developed quality plan for field service organization, including creation of governing, operational and support policies and processes • Identified inefficiencies through Six Sigma process analysis, prioritized target areas for improvement based on cost, impact and achievability• Gathered requirements for the development and improvement of internal business systems and processes