• Imaged desktop and laptop computers using images and manual operating system installs• VIP Support: Directors & Executives • Provided first & second contact support, via Telephone, Email, IM and Walk-up• Troubleshoot Windows & Macintosh systems• Diagnosed hardware issues with laptop and desktop computers• Trained and supervised up to 15 employeesSpecialties: Operating Systems: Windows 7, Windows XP , Mac OS X, Apple iOSHardware: Laptops, Desktops, Mobile Devices, Printers, Smart Card, ServersNetworking:TCP/IP, LAN/WAN, VPN, TelecomSoftware ApplicationsMicrosoft Office, Active Directory, SCCM, WMI, BMC Remedy, BMC Footprints, IBM Lotus Notes, Google Mail, ArcGIS, Adobe Acrobat Pro, Symantec Endpoint Protection, McAfee Endpoint Encryption
Listed skills include Active Directory, Laptops, Windows Xp, Vpn, and 40 others.