Steele Smith Email & Phone Number

Santa Clara, Ca, Us

As a Principal Platform Architect in the Customer Outcomes team, I specialize in accelerating ServiceNow platform adoption and improving customer outcomes. My role focuses on establishing a strong technical foundation, ensuring technical governance, and driving long-term success through best practices and methodologies. I collaborate with executive stakeholders, platform owners, and development teams to design and implement robust solutions that align with customers' digital transformation goals. My expertise spans multiple workflows, enabling me to translate complex business requirements into effective architectural blueprints. Committed to reducing technical debt and enhancing platform health, I guide customers and partners toward successful outcomes while contributing to the development of leading practices within the ServiceNow ecosystem.

Charlotte, North Carolina, Us

At Infocenter, an elite partner specializing in ServiceNow solutions, I spearhead the architectural design and delivery of transformative ServiceNow projects. Leveraging my CTA credentials and deep expertise in the ServiceNow platform, I drive digital transformation initiatives, delivering tailored solutions that align with our clients' complex business needs. My role as a Senior Platform Architect encompasses strategic planning, team leadership, and the seamless integration of ServiceNow technologies to enhance operational efficiencies, reduce costs, and improve service delivery.Key Contributions:Strategic Architectural Leadership: Directed the architectural design and implementation of ServiceNow solutions across diverse industries, ensuring alignment with business goals and IT strategies. Championed best practices in platform architecture, leading to streamlined processes and enhanced system performance.Consulting Excellence: Served as a trusted advisor to clients, delivering expert guidance on ServiceNow capabilities and crafting bespoke solutions that address unique business challenges. My consultative approach has fostered strong client relationships, driving repeat business and sustained growth.Innovative Solution Delivery: Led cross-functional teams in the delivery of high-impact ServiceNow projects, from initial scoping through to successful deployment. My focus on innovation and quality has resulted in solutions that have transformed client operations, delivering significant improvements in efficiency and productivity.Knowledge Sharing & Leadership: Actively contributed to the ServiceNow community and internal knowledge base, mentoring junior architects and developers. My commitment to knowledge sharing has elevated our team's capabilities and fostered a culture of continuous learning and improvement.

Atlanta, Ga, Us

At Cox Automotive Inc., a leading provider of automotive services and solutions, I held a pivotal role as the ServiceNow Discovery & CMDB Architect. My expertise was instrumental in optimizing the management of IT assets and services, leveraging the ServiceNow platform to drive significant improvements in data accuracy, system integration, and operational efficiency. Through strategic leadership and technical proficiency, I delivered scalable solutions that enhanced the organization's IT infrastructure and service delivery capabilities.Key Contributions:CMDB Strategy & Implementation: Designed and executed a comprehensive CMDB strategy, ensuring accurate representation of IT infrastructure and services within the ServiceNow platform. This initiative significantly improved IT asset management, risk management, and compliance across the organization.ServiceNow Discovery Deployment: Led the deployment of ServiceNow Discovery, automating the identification and mapping of IT resources. This pivotal project resulted in a 40% reduction in manual inventory efforts and substantially increased the accuracy of IT asset data.Process Optimization: Streamlined CMDB and IT asset management processes, implementing best practices that reduced data inconsistencies by over 50% and improved the overall quality of service management.

Atlanta, Georgia, Us

In my role as a Senior System Engineer at Cox Enterprises, I collaborated closely with key stakeholders and business units to devise and implement strategic service frameworks that underpin successful application deployments and ongoing operational support. My responsibilities included:Strategy Development: Partnering with stakeholders to formulate definitive service strategies, ensuring seamless application implementation and operational excellence.Process Optimization: Establishing and refining processes, measures, and Key Performance Indicators (KPIs) to enable comprehensive organizational reporting on application health and performance.Monitoring and Support Plans: Designing detailed monitoring strategies to proactively support key applications, enhancing reliability and user satisfaction.Continual Service Improvement: Leading the ongoing enhancement of the enterprise management team's services, focusing on efficiency, effectiveness, and adaptability to changing business needs.Vendor Collaboration: Documenting work packages and managing vendor engagements for the implementation of critical services, ensuring alignment with organizational goals and standards.Project Leadership: Overseeing project planning and execution for all enterprise management initiatives, guaranteeing timely delivery and alignment with strategic objectives.In this capacity, I have honed my skills in strategic planning, process improvement, and project management, contributing significantly to the robustness and reliability of Cox Enterprises' IT infrastructure and application landscape.

Atlanta, Ga, Us

As an Enterprise Management Systems Architect at Manheim Auctions, I spearheaded the design of comprehensive enterprise management solutions, seamlessly integrating within a cohesive framework. My role involved the strategic integration of critical management applications into event aggregation tools, enhancing operational efficiency and system coherence. I led topology discovery services, meticulously documenting application requirements to ensure appropriate instrumentation. By defining and establishing impact relationships among key technologies, I effectively minimized the adverse effects of critical events, optimizing system resilience and reliability.

Atlanta, Ga, Us

Design and maintain enterprise wireless systems and portable terminals.

Designed, implemented, and monitored wireless and wired installations. Optimized configurations and maintained ISP infrastructure. Designed and engineered multi-island wide area network utilizing wireless technology.

Designed, planned and directed all technology aspects of the hotel and resort. Prepared one, five and ten year budget plans. Managed team of system implementers and provided daily direction of operations staff.

Washington, Dc, Us