Stef Dunkerly Email & Phone Number

Falls Church, Virginia, United States

• Manage end-to-end Ad Operations responsibilities for premium accounts, ensuring seamless campaign delivery and performance optimization. • Collection, preflight, QA, trafficking, targeting, tracking, and reporting of paid ad campaigns across all print and digital publications and products.• Analyze KPIs to optimize campaigns, driving achievement of maximum outcomes and consistently meeting performance targets.• Cultivating essential relationships and upholding satisfaction for over 65 clients, including high-profile and international accounts.• Create, review, and update internal and external Ad Operations processes and workflows to streamline operations and ensure best practices.• Collaborate with clients and account managers to ensure client satisfaction, proactively proposing optimization strategies for underperforming campaigns.• Proactively resolve operations-related issues and provide troubleshooting assistance to internal and external teams.• Compile comprehensive ad data and performance reports for clients, leveraging analytical insights to optimize campaign strategies and drive exceptional advertising outcomes.

• Assist in advertising production, including ad trafficking, client relations, material collection, QA, and campaign management.• Manage and optimize web content development and digital data products.• Compile comprehensive internal analytics reports to guide business decisions and identify revenue opportunities.• Supervise teams of freelance professionals on website optimization initiatives and long-term data projects.• Compile customized weekly, monthly, and annual data reports for subscribers across the Americas, Europe, and Asia.• Serve as Editor for a global industry-specific directory, overseeing website design, leading research efforts, managing data and content, onboarding clients and advertisers, and implementing Can-Spam and GDPR compliance measures.

With over 15 years as a Freelance Graphic Designer, I specialize in creating dynamic visual solutions that resonate across digital and print platforms. Skilled in interpreting client objectives to produce compelling designs, I excel in brand development, web design, marketing assets, social media content, event branding, and more. My expertise also encompasses image and video editing, digital illustration, typography, and layout design.• Partner with diverse clients spanning various industries to ideate and execute design initiatives, encompassing branding, marketing collateral, websites, and digital assets.• Develop and maintain brand identities, ensuring consistency and alignment with client objectives and target audience.• Collaborate closely with clients to understand their needs and project requirements, delivering solutions that consistently exceed expectations.• Manage end-to-end design project lifecycle, from initial concept through final production, including client communications, incorporating feedback, and managing revisions.• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro) and other design tools to produce compelling visual content.• Remain updated on industry trends and best practices to continually elevate design capabilities and provide innovative solutions.

Severna Park, Maryland, United States

Managed all operations, encompassing project management, material sourcing, client relations, executive support, travel planning, detailed scheduling for teams and executives, logistics coordination, staff management, and financial oversight for a dynamic national construction company. • Boosted operational efficiency through procedural enhancements, streamlined office processes, and establishment of optimized record-keeping and document control systems.• Facilitated seamless communication and project management by coordinating with project managers, contractors, vendors, and clients.• Served as a liaison, providing communication and alignment between the CEO, clients, vendors, and teams of field workers to ensure operational efficiency and goal attainment.• Fostered vendor relationships, crafted job proposals, negotiated contracts, and ensured timely delivery of services.• Designed effective branding strategies and marketing materials.• Managed all bookkeeping duties, including budget projection and management, accounts receivable, accounts payable, payroll processing, expense tracking, and generating detailed reports.• Managed HR functions including employee onboarding, offboarding, and training initiatives to support organizational development and staff growth.

Annapolis, Md

Contracted to implement ISO 27000 information security standards. Provided comprehensive internal support and education on policies and procedures, ensuring adherence to cybersecurity best practices. Educated staff on potential cybersecurity risks to enhance organizational awareness and preparedness.• Facilitated the company-wide implementation of ISO 27000 information security standards.• Optimized all company policies and protocols to align with international standards.• Created informative presentations and materials to educate employees on ISO 27000 requirements.• Developed and circulated regular cybersecurity awareness materials, and provided support for inquiries related to the implementation.

Beltsville, Maryland, United States

Led operations for a General Contractor specializing in Insurance Restoration, focusing on client relations, project management, vendor relations, scheduling, material sourcing, data management, bookkeeping, branding, digital marketing, job estimate compilation, and internal process optimization.• Managing all facets of office operations, including client relations, sales, scheduling, logistics, and operational efficiency.• Successfully designing and implementing branding strategies, website development, digital advertising, and social media campaigns to enhance company visibility and client engagement.• Serving as a pivotal liaison for customers, employees, and vendors, fostering seamless communication, satisfaction, and facilitating efficient job progress.• Effectively managing customer data and meticulously tracking job progress reports to ensure accurate project management, including budget oversight and payment management.• Coordinating complex employee and project schedules to optimize workflow and operational effectiveness.• Proficiently handling all bookkeeping tasks, including accounts receivable, accounts payable, payroll processing, expense tracking, and generating detailed reports.• Utilizing Xactimate software to prepare precise job estimates, ensuring thorough project planning and adherence to client expectations.

Graphic Design & Interior Design

Communications