Stefanie King Email & Phone Number

Vancouver, British Columbia, Canada

Benevity is a corporate purpose software that provides employee engagement and grant-management platforms to some of the world's most iconic brands.In addition to the duties that I held as a CSM II, I am especially focussed on understanding my clients' programs fully so that I can present Program Reviews with the most suitable recommendations and areas of opportunities. This has allowed me to inspire clients to make positive improvements to their programs, purchase enhancements or add-ons such as new Benevity features or platforms, and run new/creative campaigns that have led to successful results like increased donation volume and overall user participation. I am also a mentor for new Benevity-ites. I pair with new members of the Client Success team to answer questions, run training sessions, shadow client calls, and provide guidance to help new team members feel supported as they go through their onboarding journey at Benevity.

Vancouver, British Columbia

I strive to build strong and long-lasting relationships with Benevity Enterprise and mid-market clients and provide guidance on how my clients can improve their Corporate Social Responsibility (CSR) program impact.As a solutions expert, I am always focussed on driving client adoption of Benevity's existing platform as well as new products and features. I work with clients to evaluate their CSR program priorities and tailor a Success Plan that establishes their goals and milestones and maximizes their ROI. I also train new-to-Benevity administrators on how to effectively use all relevant product functions.

Victoria, British Columbia

Checkfront is an online booking software used by tourism operators all around the world.I managed a roster of Enterprise and strategic accounts in a range of verticals: tours and activities, airport parking, dinner cruises, accommodations, and more. I handled Enterprise contract renewals and account expansions, drove sales by seeking opportunities for up-sells, and maintained retention. I also provided daily support to my clients by answering technical questions, logging bugs and feature requests, and creating personalized screen recordings to demonstrate how specific features work. In addition to account management, I helped with on-boarding new clients by completing account configurations, creating training documents, and delivering training sessions through screen share and in some cases onsite. I visited some clients onsite to offer value by providing hands-on technical support and to assist the Marketing team with case studies.

Victoria, British Columbia

I provided technical support to all Enterprise and strategic accounts through email and phone. I logged bugs and feature requests and monitored for progress in order to keep clients in the loop on updates. I also conducted 20-30 minute webinars with prospects and new clients. During this time, I also completed launch projects for SMB accounts. I met with clients over screen-share to discuss their business needs and gather details on their offerings, built the account configurations from the ground up, and kept in contact with the clients along the way to provide updates on progress and to conduct training calls.

Victoria, British Columbia

I provided technical support to clients of all plan levels via Desk ticket, live chat, and phone. I also monitored the public forum and created feature request and bug tickets when necessary.

Victoria & Vancouver, British Columbia

Vancouver, British Columbia

I provided technical support to all Enterprise clients via Zendesk ticket, live chat, and phone. I managed the Enterprise queue to ensure that specific SLAs were met. In some cases, I liaised with members from other teams such as the Customer Success team to gather specific details needed on Enterprise accounts or new features in order to answer questions from clients quickly and correctly.

Vancouver, British Columbia

I answered billing and technical questions sent in from clients through Zendesk ticket, live chat, and social media (Twitter and Facebook). In addition, I monitored the public forum in order to answer questions and point clients toward support resources. I escalated bugs through a Product Liaison and ensured that all details of issues were collected and passed along so that the bug tickets could be logged accurately.

Vancouver, British Columbia

Bachelor Of Arts - Ba

Web Fundamentals - Part Time