Stefan Hergert Email and Phone Number
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Stefan Hergert is a Enterprise Customer Success Manager at Staffbase at Staffbase. He is proficient in Italienisch, Spanish and English.
Staffbase
View- Website:
- staffbase.com
- Employees:
- 280
-
Enterprise Customer Success ManagerStaffbase Nov 2019 - PresentChemnitz, Germany• building and maintaining strong and healthy relationships with our high and strategic touch customers from all industries and mostly D/A/CH countries• onboarding new customers and guiding them during the implementation process (3 - 6 months) to create a successful product and proper usage• understanding the customer's point of view, business and use cases to identify and evaluate current and upcoming needs• being a trusted advisor and proactively driving the use of the product in regular QBRs and EBRs• cooperating closely with other internal team members from other departments, such as development, product, sales and marketing to identify and uncover new business opportunities to expand the product🎯 Target achievements:• exceeded 2022 yearly target in Q1 = 130%, Q2 = 100%, Q3 = 70% and Q4 = 130%• exceeded 2021 yearly targets with Customer Health Score: 100%, Gross Retention: 125%, Upsell: 100% achievement of targeted 125.8% NRR) -
Working Student SalesStaffbase Nov 2018 - Oct 2019Chemnitz, Germany• worked closely with the Sales team to help them reach their outbound goals. 🚀 This required among other things the building/customisation of potential customer apps and implementing relevant use cases of potential customers -
Research AssistantTechnische Universität Chemnitz May 2018 - Jan 2019Chemnitz💻 Professorship Business Information Systems -
Research AssistantTechnische Universität Chemnitz Jun 2018 - Nov 2018Chemnitz🌎 Professorship Corporate Environmental Management and Sustainability• planned, conducted and evaluated expert interviews for the book chapter „Insights in Base of the Pyramid contexts in Latin America & the Caribbean – interviews with BOP experts“ of the research/book project „Base of the Pyramid Markets in Latin America: Innovation and Challenges to Sustainability“ -
Working Student3D-Micromac Ag Feb 2017 - Mar 2018Chemnitz• conducted a market and competitive analysis in the field of medical technology -
Working StudentPfeiffer & Partner Steuerberatung Oct 2011 - Jul 2013Chemnitz• financial accounting and preparation of annual financial statements.
Stefan Hergert Education Details
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Behavioral And Experimental Economics • European Union Economics -
Maritime Economics • Corporate Finance • Marketing Management
Frequently Asked Questions about Stefan Hergert
What company does Stefan Hergert work for?
Stefan Hergert works for Staffbase
What is Stefan Hergert's role at the current company?
Stefan Hergert's current role is Enterprise Customer Success Manager at Staffbase.
What is Stefan Hergert's email address?
Stefan Hergert's email address is st****@****ase.com
What schools did Stefan Hergert attend?
Stefan Hergert attended Technische Universität Chemnitz, Technische Universität Chemnitz, Universidad De Granada, Università Degli Studi Di Genova.
Who are Stefan Hergert's colleagues?
Stefan Hergert's colleagues are Ilija Lazarov, Nischal Adhikari, Sascha Draeger, Surbhi Khandelwal, Marie Scholz, Lilli Petzsch, Lottie Bazley.
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