Enterprise Customer Success Manager
Current• building and maintaining strong and healthy relationships with our high and strategic touch customers from all industries and mostly D/A/CH countries• onboarding new customers and guiding them during the implementation process (3 - 6 months) to create a successful product and proper usage• understanding the customer's point of view, business and use cases to identify and evaluate current and upcoming needs• being a trusted advisor and proactively driving the use of the product in regular QBRs and EBRs• cooperating closely with other internal team members from other departments, such as development, product, sales and marketing to identify and uncover new business opportunities to expand the product🎯 Target achievements:• exceeded 2022 yearly target in Q1 = 130%, Q2 = 100%, Q3 = 70% and Q4 = 130%• exceeded 2021 yearly targets with Customer Health Score: 100%, Gross Retention: 125%, Upsell: 100% achievement of targeted 125.8% NRR)
