• building and maintaining strong and healthy relationships with our high and strategic touch customers from all industries and mostly D/A/CH countries• onboarding new customers and guiding them during the implementation process (3 - 6 months) to create a successful product and proper usage• understanding the customer's point of view, business and use cases to identify and evaluate current and upcoming needs• being a trusted advisor and proactively driving the use of the product in regular QBRs and EBRs• cooperating closely with other internal team members from other departments, such as development, product, sales and marketing to identify and uncover new business opportunities to expand the product🎯 Target achievements:• exceeded 2022 yearly target in Q1 = 130%, Q2 = 100%, Q3 = 70% and Q4 = 130%• exceeded 2021 yearly targets with Customer Health Score: 100%, Gross Retention: 125%, Upsell: 100% achievement of targeted 125.8% NRR)

• worked closely with the Sales team to help them reach their outbound goals. 🚀 This required among other things the building/customisation of potential customer apps and implementing relevant use cases of potential customers

💻 Professorship Business Information Systems

🌎 Professorship Corporate Environmental Management and Sustainability• planned, conducted and evaluated expert interviews for the book chapter „Insights in Base of the Pyramid contexts in Latin America & the Caribbean – interviews with BOP experts“ of the research/book project „Base of the Pyramid Markets in Latin America: Innovation and Challenges to Sustainability“

• conducted a market and competitive analysis in the field of medical technology

• financial accounting and preparation of annual financial statements.