— Assisted in the editing of publications— Assisted in organizing and running public book launch events

— Researched, wrote, edited and distributed corporate newsletters & web content— Drove stakeholder engagement and improved satisfaction— Oversaw the financial reconciliation through Intuit QuickBooks bookkeeping software

— Collaborated with the Project Management Office to improve the organization and accessibility of documentation— Innovated and improved administrative and project management processes— Assisted colleagues in completing tasks and reducing inefficiencies in processes— Reduced client complaint rate by 14%, and complaint turnaround by 35%

— Managed teams and oversaw project planning and execution— Led and assisted teams in managing projects.— Improved membership and participation in UNASA projects by 10%

- Communicated with students and lecturer to resolve complaints- Managed complaints and questions from students- Maintained clear and efficient lines of communication- Re-elected by vote of peers for 4 consecutive terms

- Assisted in adapting to online/hybrid learning- Tutored and guided students needing assistance- Drove collaboration between students to improve participation.