Stefan Schroeter Email & Phone Number

Los Angeles Metropolitan Area

Build weekly and monthly reports on attendance and attrition data, report findings to the Director of Visitor ExperienceCollaborate cross-departmentally with MarComm and Audience Engagement, making recommendations to senior museum staff to achieve institutional goalsResponsible for daily and monthly ticket releasesUpdate museum’s VIP and press ticket templates and regularly review requests for approvalKey liaison for staff ticketing requests and internal… Show more Build weekly and monthly reports on attendance and attrition data, report findings to the Director of Visitor ExperienceCollaborate cross-departmentally with MarComm and Audience Engagement, making recommendations to senior museum staff to achieve institutional goalsResponsible for daily and monthly ticket releasesUpdate museum’s VIP and press ticket templates and regularly review requests for approvalKey liaison for staff ticketing requests and internal resolutionsOnboard and create ticketing accounts for new Visitor Experience staff Show less

Flushing Meadows, Queens, Ny

Perform customer-focused duties for Sr. Director of Ticket Operations: facilitated daily game day summary reports; field inbound calls/emails with ticketing inquiries; invoicing; process deposits and payments; subscription and event card orders; charity requests; rainout exchanges; House Seat orders; Will Call tracking; troubleshoot mobile ticketing app; player relations; mobile assistance center; VIP suite services. - Support Ticket Operations Supervisor with Group Sales efforts by… Show more Perform customer-focused duties for Sr. Director of Ticket Operations: facilitated daily game day summary reports; field inbound calls/emails with ticketing inquiries; invoicing; process deposits and payments; subscription and event card orders; charity requests; rainout exchanges; House Seat orders; Will Call tracking; troubleshoot mobile ticketing app; player relations; mobile assistance center; VIP suite services. - Support Ticket Operations Supervisor with Group Sales efforts by managing and troubleshooting incoming group inquiries through various channels - Coordinate account management, reporting and event ticketing through Ticketmaster Archtics, TM1- Collaborate with all front-line teams towards delivering an enhanced customer experience - Manage all aspects of facility tours, including coordinating with site contacts, presenting information and executing all events to exceed client expectations Show less

New York, New York, United States

Toronto, Canada Area

Managed account development in Toronto's core market, delivering in excess of $800K in annual sales in 2017. Served as Ontario area resource for initiatives including: go-to-market strategy, sales representative training and development, and cross-functional partnerships with Sales Operations.

Toronto, Canada Area

Co-lead direct-store-delivery sales routes to achieve top-line targets and bottom-line cost reduction. Built and maintained positive relationships with account personnel and key decision makers. Executed all product merchandising objectives, including: planograms, new line item distribution, and pricing communication. Earned multiple monthly 'Bravo' awards for top results on core product metrics.

Toronto, Canada Area

Achieved corporate business plan for the Hardgoods department through equipment and service sales, as well as acted as the subject matter expert for all high-intensity sporting goods.

New Brunswick, Canada

Lead company Business Development in New Brunswick region through team leadership, account management, and effective marketing execution.

Business Administration, Marketing

Bachelor Of Arts (B.A.), Business Administration And Management, General