Stefan Giammarco Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

- Overseeing all Visitor Experience (VE), Memberships and Retail Logistics teams to ensure the Gallery's visitors enjoy a consistent, world-class experience, throughout the Gallery.- Working closely with the Retail Buyer and Head of Commercial Operations to drive strong retail performance. - Consulting with finance teams to develop and adhere to financial.

Mogo, New South Wales, Australia

- Oversaw all operational, maintenance and commercial elements throughout the park.- Worked closely with the Executive Team to drive financial performance- Project managed over $350k CapEx, including redesigning Admissions, Retail and Cafe areas and developing and implementing new WH&S management systems- Developed team and systems to successfully deliver.

- Oversaw all commercial opportunities across BridgeClimb Sydney and Pylon Lookout Museum.- Led a team of 40 staff and supervisors, working across 5 service areas. - Developed new retail range and effectively manage stock levels, while transitioning in new branding.- Improved team performance - grew spend per head by $3.60 within first 6 months (driven.

Sydney, Australia

- Manage and liaise with 3rd party Food & Beverage (F&B) operators to deliver world class experiences- Project managed F&B experiences for VIVID 2019, working within strict heritage guidelines- Redeveloped the Catered Functions booking system and platform to improve efficiency and profitablility- Managed large numbers of internal and external stakeholders

London, United Kingdom

This role has provided fantastic insight into commercial retail within a Museum and Not-for-profit environment. The role focuses on frontline performance across the Museum’s 7 different outlets, generating in excess of £14M annually. Building on my experience in high turnover gift shops, the museum also offers a premium outlet based on replicas from within.

In this role I have had the opportunity to focus on my Food and Beverage acumen, whilst learning the world of Hotels and Theme Parks. The role oversees all Food and Beverage facilities within the Hotel, including a buffet restaurant, a la carte dining restaurant and bar, and lounge area, delivering in excess of £3M revenue annually. During my time in the.

SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo, Madame Tussauds Sydney

In this role I work across our Darling Harbour Attractions, including SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo and Madame Tussaud's Sydney. I oversee the operation and performance of our Food and Beverage and Retail outlets, as well as managing our relationship with our 3rd party photography vendor, with an overall remit to drive increased RPCs. I.

WILD LIFE Sydney Zoo

In this role I am responsible for the day-to-day operation of the business, as well the commercial output across 3 departments; Admissions, Food and Beverage, and Retail, each of which are showing strong growth in RPC YTD on last year. In addition to previous roles, this role also requires me to collaborate with other managers and stakeholders for future.

Madame Tussauds Sydney

In this role I was responsible for the day-to-day running’s of the attraction, acting as the relevant manager for all frontline and emergency situations. This role also was also responsible for the output of the retail within the attraction, a responsibility that saw me open a second giftshop within the attraction, and deliver above the revenue budget..

Madame Tussauds Sydney

This was for the launch of a new attraction and in this role I aided my managers in the lead up and post opening in delivering new systems and training structures for the frontline teams. In addition to my previous role, I also took on duties such as rostering of all frontline team members, processing and approving hours worked for staff pay, and.

WILD LIFE Sydney Zoo

In this role I performed duties such as supervising frontline staff (Admissions, Food and Beverage, and Retail), putting in place strategies to support them in delivering on sales and KPI targets, completing stocktakes and general day-to-day duties as required.

Darling Harbour, Sydney

Bachelor'S Degree, Photography

This course was a Bachelor of Design in Photography and Situated Media. Similar to a Fine Arts course, the degree centred around.

Higher School Certificate

Captain of Media and Photography Vice Captain of Drama