Stefan Giammarco Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

- Overseeing all Visitor Experience (VE), Memberships and Retail Logistics teams to ensure the Gallery's visitors enjoy a consistent, world-class experience, throughout the Gallery.- Working closely with the Retail Buyer and Head of Commercial Operations to drive strong retail performance. - Consulting with finance teams to develop and adhere to financial budgets. - Working closely with the Memberships team and key internal and external stakeholders to develop new Membership Strategy.

Mogo, New South Wales, Australia

- Oversaw all operational, maintenance and commercial elements throughout the park.- Worked closely with the Executive Team to drive financial performance- Project managed over $350k CapEx, including redesigning Admissions, Retail and Cafe areas and developing and implementing new WH&S management systems- Developed team and systems to successfully deliver businesses highest performing revenue days on record, 5 times within 2 weeks.N.B. I took on this role while stood down from BridgeClimb Sydney due to the COVID-19 pandemic lockdowns.

- Oversaw all commercial opportunities across BridgeClimb Sydney and Pylon Lookout Museum.- Led a team of 40 staff and supervisors, working across 5 service areas. - Developed new retail range and effectively manage stock levels, while transitioning in new branding.- Improved team performance - grew spend per head by $3.60 within first 6 months (driven through changes to photography offering).

Sydney, Australia

- Manage and liaise with 3rd party Food & Beverage (F&B) operators to deliver world class experiences- Project managed F&B experiences for VIVID 2019, working within strict heritage guidelines- Redeveloped the Catered Functions booking system and platform to improve efficiency and profitablility- Managed large numbers of internal and external stakeholders

London, United Kingdom

This role has provided fantastic insight into commercial retail within a Museum and Not-for-profit environment. The role focuses on frontline performance across the Museum’s 7 different outlets, generating in excess of £14M annually. Building on my experience in high turnover gift shops, the museum also offers a premium outlet based on replicas from within the museum, which provides a more ‘personal shopper’ experience for guests, as well as two seasonal outlets that reflect the museums current exhibitions.

In this role I have had the opportunity to focus on my Food and Beverage acumen, whilst learning the world of Hotels and Theme Parks. The role oversees all Food and Beverage facilities within the Hotel, including a buffet restaurant, a la carte dining restaurant and bar, and lounge area, delivering in excess of £3M revenue annually. During my time in the role, Food Service standards rose by 4%, based on guest feedback. I also implemented robust systems to better manage stock and labour costs, improving the overall profitability of the department. Beyond Food and Beverage Management, the role has provided valuable experience in working within a 4 Star Hotel, which included acting as Hotel Duty Manager.

Sea Life Sydney Aquarium, Wild Life Sydney Zoo, Madame Tussauds Sydney

In this role I work across our Darling Harbour Attractions, including SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo and Madame Tussaud's Sydney. I oversee the operation and performance of our Food and Beverage and Retail outlets, as well as managing our relationship with our 3rd party photography vendor, with an overall remit to drive increased RPCs. I work closely with our Procurement Team to ensure we are delivering a product that exceeds our guest’s expectations as well as driving the continued growth of our commercial departments. In addition to this, I work closely with Attraction Managers, the Marketing Team and other stakeholders to deliver products that align with our future campaigns. In contrast to my previous roles, this role directly manages the respective department managers where there is a strong focus on their training and development within both their department, and the business. During my time in this role I have developed commercial improvement strategies which have seen strong improvements on department RPCs as well as each department having an improved Employee Engagement score on the prior year. I have also acted as Project Champion for one of our major CAPEX Projects, Outback Adventures Café, a brand new, full service kitchen and dining area within WILD LIFE Sydney Zoo. This project was delivered on time and within budget and enhanced my understanding into project systems, as well as an insight in how to achieve the strongest operational flow within a kitchen.

Wild Life Sydney Zoo

In this role I am responsible for the day-to-day operation of the business, as well the commercial output across 3 departments; Admissions, Food and Beverage, and Retail, each of which are showing strong growth in RPC YTD on last year. In addition to previous roles, this role also requires me to collaborate with other managers and stakeholders for future campaigns and products to deliver to our guests. As well as the general operations of these campaigns/products, I also work closely with our Commercial Teams to deliver a secondary spend in relation to the product.

Madame Tussauds Sydney

In this role I was responsible for the day-to-day running’s of the attraction, acting as the relevant manager for all frontline and emergency situations. This role also was also responsible for the output of the retail within the attraction, a responsibility that saw me open a second giftshop within the attraction, and deliver above the revenue budget. Similar to my previous role of Guest Service Supervisor, this role continued with duties such as rostering and approving hours worked for all frontline and supervisory staff. It also saw the continuance of my duties in WH&S, Training and Development, Loss Control and aiding my co-managers and team to deliver memorable experiences for all our guests.

Madame Tussauds Sydney

This was for the launch of a new attraction and in this role I aided my managers in the lead up and post opening in delivering new systems and training structures for the frontline teams. In addition to my previous role, I also took on duties such as rostering of all frontline team members, processing and approving hours worked for staff pay, and developing induction training materials for both frontline staff and supervisors. In addition to these, I also aided my managers with systems for loss control, upselling strategies, delivering exceptional Customer Service, delivering Daily Briefs, and promoting staff morale. I was also responsible for the development of the Workplace Health and Safety Risk Management Systems, which was awarded 99% in 2012 Health and Safety audit, an improvement of 13% on the previous audit.

Wild Life Sydney Zoo

In this role I performed duties such as supervising frontline staff (Admissions, Food and Beverage, and Retail), putting in place strategies to support them in delivering on sales and KPI targets, completing stocktakes and general day-to-day duties as required.

Darling Harbour, Sydney

Bachelor'S Degree, Photography

This course was a Bachelor of Design in Photography and Situated Media. Similar to a Fine Arts course, the degree centred around.

Higher School Certificate

Captain of Media and Photography Vice Captain of Drama