Stefanie Corbin Email & Phone Number

Orlando, Fl, Us

Greater Orlando

Managed Health Navigation relationship with Walgreens and Exelon (COVID support). Served as escalation point of contact and liaison between Health Pro Service Center, Benefits Support Center, and client. Coordinated monthly email campaigns. Analyzed and provided weekly and monthly reporting to demonstrate utilization, savings, and ROI guarantees.

Managed health and welfare domain operation for several large clients, including Unisys Corporation, Bank of America, US Foods, John Hancock, New York Life, Target, and Siemens. Established and managed project deliverables and performance metrics with benefits design, delivery, and communication.• Maintained responsibility for ensuring delivery of high-quality benefits administration platform. -- Maintained web-based benefits site for employee enrollment and education.… Show more Managed health and welfare domain operation for several large clients, including Unisys Corporation, Bank of America, US Foods, John Hancock, New York Life, Target, and Siemens. Established and managed project deliverables and performance metrics with benefits design, delivery, and communication.• Maintained responsibility for ensuring delivery of high-quality benefits administration platform. -- Maintained web-based benefits site for employee enrollment and education. -- Led and coordinated efforts of on-shore and off-shore resource teams. -- Ensured customer service team up-to-date on legislative and client requirements. -- Created strong relationships with client as well as client vendors.• Implemented new projects, created requirements, and managed complex annual enrollment projects.• Coordinated/onboarded Mergers and Acquisitions including communications, enrollment, and COBRA. Show less

Managed health and welfare operations team for Unisys Corporation. Effectively managed day-to-day operations of onshore and offshore benefit operation analysts. Ensured that processing targets met as well as a reduction in system defects. Created standard operating procedures for all processing. Reduced escalation volume and enhanced customer service delivery through root cause analysis, trend identification, and vendor process change adoption recommendations.

Implemented health and welfare and pension plans for Unisys Corporation. Maintained responsibility for test planning/testing all system breakpoints to confirm benefit platform set up according to client requirements. Quality checked all inbound and outbound client and vendor files. Assisted with customer service inquiries and trend analysis. Trained incoming benefit operation analysts as well new customer service representatives.

Delivered customer support for JP Morgan Chase, John Hancock, and Disney Health and Welfare, Pension, and 401(k) benefits