Stefanie Mathamel Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas, United States

Austin, Texas, United States

• Operated three CRM systems in order to direct company operations, expand community outreach through local events and partnerships, analyze a multitude of KPIs, and provide exceptional customer service. Resulted in.
• Created and maintained a schedule for over 40 employees across two locations by utilizing effectivecommunication and innovative solutions in order to accommodate employee needs and preferences.
• Managed the job posting creation, application assessment, interview, onboarding process, and training of 10 new sales associates, guaranteeing that each employee was a positive representation of our brand.
• Implemented a new system of tracking each employee’s tasks and conversion rates, quantifiably measuring the performance of each associate to maximize productivity and ensure 30 new sales each month.

Austin, Texas, United States

• Handled day to day studio tasks, such as answering phones, resolving client complaints, and contacting leads with current deals and offers.
• Focuses on creating a positive atmosphere for staff and clients to cultivate more membership sales and increase revenue overall.

• Analyzed, presented, and organized the logistics of three new on-site activations that highlighted eco-friendly vehicles and increased revenue by $12,000 at each event.
• Conducted the registration, check-in, and wrap-up process for 1,000+ attendees while facilitating consumer engagement and troubleshooting issues to ensure a positive experience throughout every multi-day event.
• Collaborated with and encouraged 36 team members during each event by providing timely assistance and a positive attitude when problem solving customer complaints.

Ann Arbor, MI

• Resolved patron’s complaints, sold gym memberships, and answered phone calls while working closely with other team members and management to ensure complete customer satisfaction.
• Created a positive and safe gym experience for all patrons. Provided assistance and demonstrations, cleaned equipment, and enforced policies.

• Gained insight and experience with marketing, promotions, and fan engagement by working with the marketing team to increase awareness and attendance for the league.
• Researched and aided in creating proposals to expand the league into new regions by analyzing potential market demographics, comparative pricing models, and marketing strategies.

Ann Arbor, MI

• Organized and instructed groups of volunteers regarding the procedures of various track and field events to ensure that meets function quickly and efficiently.
• Assisted officials in utilizing event management software and communicated with athletes in order to prepare for events.

Ann Arbor, MI

• Coordinated and managed special events including on-campus recruiting visits, parent luncheons, and camps by creating itineraries and managing guest accommodations.
• Performed various tasks such as recording coach’s and player’s visits, updating player profiles, planning and executing extensive mailing projects, and creating expense reports.
• Facilitated and executed youth/high school football camps for 2,600+ campers by managing medical forms and providing customer service for camper families.

Troy, Michigan

• Applied Red Cross lifesaving techniques in the event of drowning or swimming accidents.
• Enforced patrons’ adherence to all pool guidelines in a professional and friendly manner.
• Contributed a positive attitude to create a family friendly atmosphere and ensure customer satisfaction.
• Regularly performed as a leader and was honored with the ‘2017 Rookie of the Year Award’.

Detroit, Michigan

• Provided all-inclusive support for senior-level staff members, including managing and coordinating projects.
• Learned and improved interpersonal, customer service, and professional phone skills.
• Thrived and functioned cohesively with other coworkers in a detail-oriented and deadline-driven office setting.
• Enhanced proficiency in Microsoft Office Programs (Word, Excel, Outlook, PowerPoint),Microsoft Dynamics Great Plains, and multiple data analytic programs.

Macomb, Michigan

• Offered all aspects of care to three boys, aged five, seven, and nine.
• Provided tutoring to children in all subjects and assisted with any homework assignments.
• Prepared and served meals with balanced nutrition, accounting for specific food allergies.
• Organized fun and educational games, read storybooks, and planned dynamic outdoor activities.
• Handled all pickup and drop offs for the children who had an active calendar of activities,appointments, and lessons.
• Mediated during disputes, establishing an open and protected atmosphere for the children tocommunicate and problem solve.

Sterling Heights, Michigan

• Correctly recorded customer orders, processed payments, and efficiently produced products.
• Took all necessary steps to meet customer needs and ensure full customer satisfaction.
• Fulfilled all duties such as cleaning, refilling products, and organizing inventory.
• Worked efficiently with teammates and management team which, generated an encouraging work environment.