Cosmetics Counter Manager
San Mateo, California, United States
Consistently led a team of consultants by example, achieving over 110% ofpersonal sales, AUS, and IPT goals with Shiseido.Drove and organized weekly skincare and color-based events at the counter,consistently surpassing appointment goals and adding 5+ new clients weekly.Maintained continuous communication and follow-up with clientele.Performed daily makeovers, color consultations, and facial massages toboost sales, educate clients on products, and address their specific needs.Met monthly and weekly deadlines by providing detailed reports to AccountCoordinators, Account Executives, and Store Executives. Conductedcomprehensive training and product knowledge sessions for all consultants,ensuring consistent education for new hires through orientation, tutorials, andproduct trainings.Maintained regular communication with Shiseido and Prescriptives andDistrict Merchant by completing weekly stock level reports to manageinventory. Effectively delegated responsibilities to maintain a balancedcounter and fostered positive relationships with Counter Manager partnerswithin the Cosmetics Department.Interviewed all potential new hire and assisted Cosmetics Sales Managerswith interviews for other cosmetic lines. Introduced department standards andprovided formal Macy’s protocol training for new hires.
