Stefanie Bottomley, Mba, Pmp Email & Phone Number

Dublin, IE

San Francisco, CA, US

Pleasanton, California, US

• As collaborative leader of global Technical Success teams, drove strategic and operational process improvements while building scale for the professional services department of an upskilling platform that connects.
• Operationalized a portfolio of 90% Technical Success clients through the AMER Strategic Success and Global Technical Project Consultants teams.
• Created, piloted, and managed data-driven Paid Technical Services Model with built-in KPIs.
• Managed career development and ongoing hiring for 3 global teams totaling 12 direct reports with outstanding results as confirmed in the company culture survey.
• Initiated, developed, implemented, and managed a skill-based Client Experience Mentoring Pilot resulting in the development of new skills, career path opportunities, and empathy across teams.
• Co-Chair of the company’s Wellness Business Resource Group.

Pleasanton, California, US

Merching, Deutschland, DE

• Consultancy resulted in acquisitions of Kenilworth Media (2014), first North American subsidiary of FMG and a subsequent acquisition of a B2B publishing title in the veterinary field (2017).
• Researched and identified North American magazine publishing houses for potential partnership.
• Built business relationships and contacted prospects through all communication channels, including cold calls.
• Created business plans, scenarios, and profitability analyses of prospective publisher’s growth opportunities as well as official Letter-of-Intent documents.

Golden, Colorado, US

• Led cross-functional stakeholders to assure the successful, timely delivery of SaaS technology solutions that help employers more efficiently and cost-effectively manage their employees’ leaves. Managed related program.
• Managed the Change Control Board for Product Release Management.
• Created a release process and ran Change Acceptance Board meetings to ensure all teams were aligned and quality of releases was improved
• Led strategic and operational improvement projects/programs in product development lifecycle & service delivery model.
• Manage a team of direct reports including hiring, coaching for performance management, and fostering career growth.

Golden, Colorado, US

• Program & Team Manager - Implementations Team 07/2018-07/2019As the client-facing business owner of Implementations Team’s critical go-live projects, managed the team to ensure successful and timely project deliveries.
• Hired, managed, mentored, and coached a team of 7, including performance management; fostered career growth and employee satisfaction.
• Managed escalations resulting in improved client relationships and increased customer success satisfaction rates.
• Led vendor management for Implementations Team’s 2 offshore development teams.
• Implemented standard processes/procedures and process improvements; scaled operations.- Creates improved Project Management Processes and Documentation

Golden, Colorado, US

• Managed high-profile clients while increasing customer success and improving project management processes.
• Managed account for the largest US online retailer, resulting in increased customer satisfaction, deepened customer partnership and identification of new business opportunities/sales of additional services.
• Managed new client implementation projects successfully from initiation to completion, including requirements gathering, project plan development and project delivery in an Agile, SCRUM and SaaS environment.

Denver, CO, US

• Reduced the company's overhead/costs for the Project Management and Client Services team by 60%, while increasing customer satisfaction and introducing more efficient project management processes.
• Successfully drove software development projects through the entire project management cycle in an Agile, SCRUM and SaaS environment.
• Managed client implementation projects from initiation to completion, including Statement of Work creation, project plan development and project delivery.

New York, NY, US

• Successfully managed all corporate eCommerce projects while streamlining operational & project management processes.
• Negotiated a $100K vendor contract and implemented a companywide web analytics platform.
• Managed eCommerce integration of Random House Canada, US Publishers, and all RH Distribution Services' clients.
• Developed and implemented Operations’ Mentorship Program.

Mba, Business

Ba, Organizational Behavior

Industriekauffrau, Business, Management, Marketing, And Related Support Services