Provide project management, quality assurance review, and operational support to clients at the Department of Health and Human Services and Department of Veterans Affairs as part of the Health Program Operations team. Support the Center for Consumer Information and Insurance Oversight (CCIIO) in its operational implementation of the Affordable Care Act by developing and leading quality assurance reviews of plan documents and facilitating the display of correct plans and plan data on HealthCare.gov. Provided a large array of process improvement, project management, quality assurance, and operational support for this client since 2013, before the first plan year began on HealthCare.gov.Support the CMS Medicare Ombudsman Group by providing project management for several key initiatives.At the Department of Veterans Affairs Enterprise Acquisition Systems Service (EAS), directed overhaul of the change management process for an enterprise software system, eliminating six- month ticket backlog with sustainable processes.

Monitored priority policy issues for non-profit trade association and Political Action Committee (PAC) serving small and medium-sized American business owners in the hardwood industry. Managed revenue tracking, reviewed fundraiser communications and other member outreach communications. Organized 3 “fly-in” events where 25+ industry leaders met with and participated in fundraisers with key Senators and Members of Congress; praised by attendees for flexibility and attention to detail.

Provided membership and program support for trade association with offices in five countries marketing American hardwood products for 130 corporate and trade association members using funding from the Foreign Agricultural Service. Managed dues tracking, contributed to market reports and newsletters, oversaw production of biannual Membership Directory. Regularly updated website with new events and publications. Led overhaul of invoicing process, bringing invoicing in-house for greater control; resulted in recouping of $7,000+ in lost dues revenue

Provided technical and administrative support for Technology, Culture, and Development course.

Contributed writing, editing, and research to environmental non-profit's website overhaul.

Provided issue resolution for internal and external customers. Trained new team members and contributed to written training materials. Managed project to track issues reported by a high priority new customer to ensure their smooth transition.