• Led hiring for development team: targeted DEI and remote first advertising sites, screened over 1.5k resumes, ran several dozen informational interviews, and led hiring discussions for Principal Software Engineers and interns, resulting in 5 hires to backfill teams after staffing a new project.• Developed a new management training series with an outside consultant and delivered it to 6 non-software engineering managers to provide career growth at the request of their manager.• Implemented user interfaces in React for a new Industrial Enterprise Monitoring solution, working closely with user experience designer and researcher to enable customers to identify and solve their manufacturing issues with an intuitive solution.

• Managed the predominantly frontend development team we dubbed "Sparkle", a diverse team of up to 11 engineers working remotely from multiple time zones, through significant challenges including pivoting to help other squads and large organizational growth• Key contributor to internal Returnship and Internship programs• Co-founded the Women of Seeq Employee Engagement Network to support female engagement and comradery throughout the organization and shine a light on the challenges women face.• Developed and implemented, with an outside consultant, a management training program for prospective managers• Active member of multiple guilds including DEI, Culture, Interview, Frontend, and Mentors guilds• Technical contributions in javascript frontend development primarily focused on defects, as they more readily fit in between other responsibilities.

• Lead development team ceremonies, acting as scrum master for a portion of this time.• Implemented significant user interface features in AngularJS such as the internationalization infrastructure, notable features that utilized the Highcharts library for graph visualization, and administrative user interfaces.• Mentored junior engineers to develop front end development skills and grow their careers.• Recognized the need for intentional socialization in our remote environment early on and brainstormed and/or orchestrated a number of events aimed at bringing co-workers together including murder mystery Halloween parties and Show & Tell now considered instrumental to the Seeq culture.

PHT's market-leading handheld, tablet, and web software is used to collect electronic Patient Reported Outcomes in clinical trials around the world.• Tech Lead for first three releases of next generation handheld diary, deployed to Android and iOS• Lead a team of up to 12 team members as Scrum Master, instituting practices that were later adopted by other teams• Drove each release of the OO Javascript/HTML5/CSS product, none exited with more than 2 defects, including one enhancement.• Implemented logging feature using Log4JS• Played an instrumental role in the design and development of Internationalization feature• Code Reviewed next generation product being built using jQuery mobile and Backbone• Project lead for release of current generation Java handheld diary• Implemented local long term storage for glucometer pairing on handheld

• Designed a web client for the secure collaboration product to be developed using jQuery • Researched and selected jQuery.ui and JavascriptMVC frameworks for a robust, maintainable architecture• Implemented multiple jQuery.ui widgets and JavascriptMVC objects

• Developed lazy loading ICEfaces tree component• Delivered ICEfaces UIs allowing CRUD access for four objects, one pivotal to the application architecture• Primary contributor to the Permissions Object Model and various Technical Specifications

• Prototyped the first widget for KANA’s SOA project, a Search User Interface, using the WaveMaker RIA IDE• Led team who investigated and defined the key players using the agent and customer facing user interface, regarded as the most important UI of the product. Wrote user stories and personas for primary users of these UIs to assist with their development.• Worked closely with the UI Designer to assist in and review the design of customer facing UI• Reviewed current-generation EJB call center application for Accessibility (Section 508) compliance and suggested modifications.

As manager, I led the 5-member sustaining team responsible for handling customer escalations for KANA’s knowledge base and call center applications. My team and I worked on call and developed close working relationships with both the support and engineering organizations.•Managed prioritization and handling of issues based on bug priority, customer priority, complexity, and level of completion. During my tenure, the team reduced the backlog of cases by 83%.•Ensured team was working as efficiently as possible by minimizing distraction and maximizing communication. For example, I implemented an “Engineer On Call” schedule to both spread the burden of assisting the support team with minor questions and establish a relationship between support and new team members.•Packaged, documented, and handled the delivery of several patches

This role required both managerial and technical expertise as my team was responsible for overseeing KANA’s SaaS and knowledge base releases. Lead responsibilities:•Technical lead for most critical aspects of both SaaS and knowledge base releases during this time period, which consistently tracked on time.•Managed challenges such as new and remote team members, engineers required to work outside of their skill set, and vacillating project requirements. Mentoring and regular communication were used to successfully mitigate the risks.Technical responsibilities:•Wrote the review task UI in JSP•Generalized authoring interface with workflow subsystem to enable JSP UI to reflect custom workflows•Integrated a demo prototype of the knowledgebase’s search UI, which was created by outsourcers and consisted of over 200 files using JSP and Struts, into the production code line•Created a means to customize an integrated HTML editor applet via a properties file

KANA’s J2EE Service Resolution Management (SRM) product guided agents through the process of resolving customer inquiries, informational and transactional. Management responsibilities:•Technical lead for SRM 1.0 and 1.1: managed 5 engineers in 3 North American locations and responsible for 2 teams of outsource vendors located in India and up to 10 engineers locally. Both projects consistently tracked on time.•Responsible for hiring additional team members.Development responsibilities:•Designed and wrote functional specifications for 3 administrative Swing based user interface components based on Product Requirements Documents. Reviewed and provided guidance on Design Specifications written by contractors.•Assisted outsourcers with complex design and coding issues during implementation via phone, chat, and email, often with limited information.•Regularly reviewed code written by outsourcers to identify issues early and work with them towards a resolution.

The CRM product's Java Swing administration tools use XML or Java Beans to communicate with the application server providing a clean separation between tiers.•Lead developer of Java thick client administration tools on team of four developers.•Designed, implemented, and documented new permissions feature using custom cell editors and renderers in a JTable.•Designed and developed primary administrative user interface using Swing architecture for demo, one of only two individuals selected for this important demo project.•Led redesign of membership features providing a more flexible graphical user interface that facilitated management of large numbers of staff and contacts. Both initial configuration and maintenance use cases were satisfied.•Wrote the Swing User Interface Architecture & Coding Recommendations Document that provided standardized best practices, enabling contractors to create high quality, easily maintainable code.•Integrated Sferyx JSyndrome, a third party, applet based, WYSIWYG HTML Editor, into KANA’s knowledge base product•Prepared and delivered an overview of applet architecture and an in-depth tutorial about AWT layout managers to team members.•Primary interviewer for Swing UI positions in New England offices, reviewed resumes and phone screened applicants for technical proficiency before inviting them to interview with team members.

•Designed and implemented all administration thick client product enhancements using Swing/AWT.•Collaborated with Product Management, User Interface Designers, and other Engineers to develop a user friendly Graphical User Interface for new features that met or exceeded requirements.•Recognized and rectified design flaws in previously existing code before they were identified by QA engineers or customers.

The Java development team was responsible for a set of Web to Host terminal emulators (VT220, 3270, 5250) and a file transfer utility (supporting the FTP and NFS protocols) written as Java applets and applications, which were served by a suite of servlet based services.•Designed, implemented, and documented Java-based install for a Java product previously limited by Windows-only install.•Investigated new technologies, including JDOM, and developed prototypes for evaluation during product design phase.•Maintained Java-based applet and applications.•Redesigned user interface components throughout the product for a consistent look and feel.