Stefanie Ibanez Ross Email & Phone Number

Arizona, United States

• Write procedures, forms and other business documents
• Interview SMEs to gather information and document workflows
• Document business requirements
• Develop and maintain web sites adding new features, such as online payments
• Communicate easily with end-users, senior management and CEOs
• Create templates, procedures, guides and memos

Richmond, Virginia Area

• Work as liaison between subject matter experts and IT.
• Meet with SMEs documenting current business practices and creating needs assessment.
• Manage vendor selection process for community websites.
• Analyze vendor documentation and applies it to business needs.
• Work with business experts developing and implementing new business processes
• Present process improvement project results to CEO’s, SME and project stakeholders.

• Liaison between SMEs, IT and vendors.
• Managed fees technology project for new trust system.
• Developed and tested application modules.
• Redesigned company’s critical business processes, resulting in improved cost efficiencies.
• Successfully automated manual Operations tasks on time with no outstanding issues.
• Identified and wrote system procedures and policies.

Master’S Degree, Management Of Information Technology

Earned Management of Information Technology Master of Science Degree.

Bs

Activities and Societies: Phi Mu Fraternity, 1983 Rush Chairman (11 sororities), Tennis Team, Student Government, Honor Board, Member of.