Stefanie Ibanez Ross Email & Phone Number

Arizona, United States

• Write procedures, forms and other business documents • Interview SMEs to gather information and document workflows• Document business requirements• Develop and maintain web sites adding new features, such as online payments• Communicate easily with end-users, senior management and CEOs• Create templates, procedures, guides and memos• Develop training materials• Work independently managing assignments• Software testing

Richmond, Virginia Area

• Work as liaison between subject matter experts and IT.• Meet with SMEs documenting current business practices and creating needs assessment. • Manage vendor selection process for community websites.• Analyze vendor documentation and applies it to business needs.• Work with business experts developing and implementing new business processes • Present process improvement project results to CEO’s, SME and project stakeholders.• Write clear and concise procedures and policies. • Provide status reports translating technical information into simple-to-understand English.• Perform daily internet-based research and prepare regular reports to industry CEO.• Conduct company-wide readiness assessments to document conversion readiness.• Present readiness assessment findings and make recommendations management and CEO.• Develop and maintain community websites.• Conduct feasibility studies and provide clear and easy to understand management reports.

• Liaison between SMEs, IT and vendors.• Managed fees technology project for new trust system.• Developed and tested application modules.• Redesigned company’s critical business processes, resulting in improved cost efficiencies. • Successfully automated manual Operations tasks on time with no outstanding issues.• Identified and wrote system procedures and policies.• Developed training curriculum and trained end-users on new systems.• Served as project conversion coordinator for 12 system conversions.• Conducted feasibility studies, enabling management to make informed business decisions.

Master’S Degree, Management Of Information Technology

Earned Management of Information Technology Master of Science Degree.

Bs

Activities and Societies: Phi Mu Fraternity, 1983 Rush Chairman (11 sororities), Tennis Team, Student Government, Honor Board, Member.