Stefan Murphy Email & Phone Number

•Enterprise Agile Coach for a FTSE 100 company ◦ Established and led Transformation Program governance. Developed Transformation rollout plan for a division of eight programs of 1000 people. Created and delivered processes and training materials. Coached and mentored from C-level to individual contributor. Hired, staffed, and lead a Transformation Team of 15 Agilists. Started the Agile Transformation of four programs and successfully transitioned the Transformation to client leadership. Was able to create and maintain momentum for a Transformation that was stuck in the Planning phase.• Performed in depth Agile Assessment for Municipal software company. Provided coaching at individual contributor level up through VP.• Lead Agile Coach on engagement to define Product lifecycle for Retail & Distribution company going through an Agile Transformation. From idea marketplace to software in production.• Program Coach on engagement with leading Financial company to set up an Agile Release Train.• Agile Team Coach at major Telecom company in Dojo model coaching teams going through Agile Transformation.• Agile Coach at major Telecom company supporting Jira configuration for new IT/Product lifecycle.• Agile Coach at International Insurance Company at the start of their Agile Transformation. Coaching two teams new to Agile using Scrum.

Atlanta, Georgia, United States

Acting as Scrum Master helping stand up new Site Reliability Engineering team. ◦ Servant leader to a new and growing team. Teaching the team Agile principals using Scrum, Kanban, and Jira. ◦ Supporting business initiative of standing up new CMS system.

Agile Coach at Top 5 US Insurance Company.◦ Agile Coach for four teams using SAFe and Scrum.◦ Supported SAFe rollout and the program’s first PI Planning.

Atlanta

* Agile Coach at Top 10 US Health Care Company. ** Agile Coach for two SAFe programs using Scrum, Kanban, and Jira.** Scrum Master for four teams using Scrum and Jira.* Agile Coach at Top 10 American Fast Food Chain. Performed Agile assessment, supported Agile training, helped launch Big Room Planning.* Agile Coach at International Media Conglomerate Company. Performed Agile assessment and delivered Agile training.

Atlanta, Ga

Agile Coach for Engineering department of nine software development teams, one Scrum Master direct report. Scrum Master of up to six teams. • Hired by VP of Engineering, a previous employer at Vocalocity, to revive a failing Agile Transformation. • Acting lead of Agile PMO reporting to VP of Engineering and responsible for all processes in department.• Initially served as Scrum Master to six agile teams each at various states of the agile transformation life-cycle.• Quickly guided three core teams toward consistent and increasing velocity using Scrum and story point estimation using planning poker.• Focused on team identity and continuous improvement by introducing team retrospectives.• Introduced release forecasting using velocity. Early in release cycle identified risk that the previously forecasted major release, was going to be six months late, this allowed leadership to make appropriate adjustments. Forecast for the nine month release was accurate two within weeks.• Hired a high quality Scrum Master to take over three teams.• Guided teams toward high performance by encouraging a culture of experimentation. Teams chose to adopt Kanban.• Introduced some concepts from SAFe to handle cross team conflicts.

675 Ponce De Leon Ave, Atlanta, Ga 30316

Scrum Master for two Software Development teams. Agile Coach for two Data Warehouse development teams using Kanban. Jira and Clarity Administer. * Facilitated Cardlytics' Agile transformation acting as Agile Coach for the first two Scrum teams. Mentored two junior Scrum Masters.* Served as Scrum Master for two Software Development teams, guiding the teams to high performance.* Served as Agile coach for two Data Warehouse development teams, implemented Kanban and mentored the team on best practices.* Initiated and facilitated an Agile Community of Practice.* Project Managed up to five major projects concurrently.* Performed Release planning using Scrum and Kanban methodologies.

Greater Atlanta Area

Leading a team of 15 highly skilled configuration managers. Team is responsible for building and ongoing maintenance of application layer of over 800 production servers. • Since starting, the team has built out new servers to double production capacity.• All production implementations executed without significant issues. • Implemented new tool for tracking production implementations.• Hired four addition team members.

Greater Atlanta Area

DHL GLOBAL MAIL, Atlanta, GA 5/2010 – PresentDHL Global Mail is part of the MAIL Division of Deutsche Post DHL—the largest global logistics company and the world’s tenth biggest employer, with over 500,000 employees. Promoted to Manager, Applications Support.Manager, Applications SupportCreate from scratch a 24/7 application support team for a new Java/WebLogic/Linux/Oracle enterprise application which does mail and parcel processing for 18 facilities around the US. Define, implement and document all support processes. Lead and mentor team of 20 developers and analysts located on and off shore. Provide hands on technical support for Weblogic and Linux. Perform in-depth systems analysis for application performance issues. Consult with development on architectural and operational aspects of application. Participate in release planning and prioritization. Key Achievements:• Recommended and implemented successful 24/7 support team and model which met internal SLA for issue resolution time before the team was aware it was being measured.• Created tools that reduced time to deploy application to 17 production sites from two hours down to five minutes. This reduced downtime in the facilities.• Tuned WebLogic/Java memory settings to prevent daily WebLogic crashes, increasing uptime of application from 96% to 99%.• Tuned Java garbage collection parameters to meet requirements of 70 ms response times for high volume mail processing. Reduced reject rates from 30% to 15%.• Drove architectural changes to application to improve performance. Reduced reject rates from 10% to 3%.

Greater Atlanta Area

Serving as Agile Project Manager and Manager of Network Engineering and Operations. In role of Program Manager coordinated the creation and timing of bi-monthly releases to production. Determined scope, size and schedule of each release. Managed content of release balancing or bug fixes and major projects. Mitigated issues and risks to deliver each release on time. Acting as Scrum Master facilitating three Scrum teams in the creation of high quality software in a Java/Linux environment. Led creation of development and production operation processes and procedures. Responsible for coordination, scheduling and delivery of over 20 development and operational projects. Responsible for vendor relations and management. Created and maintained departmental budget. In role of Manager of Network Engineering and Operations led a team of five, responsible for operations and maintenance of business critical application and network. Acted as Postgres DBA maintaining multiple replicated production databases. Performed ad hoc querying and data analysis as required by the business using SQL. Managed a team of five and project managed a team of 20 for two years.Key Achievements:• Converted team of 15 developers and testers from traditional waterfall methodology to three agile Scrum teams. Each team has successfully delivered their first projects on time using new methodology.• Project managed build out and transfer of production operations to a new data center, improving power consumption and network reliability. Increased system availability from 99.4% to 99.6%• In first month with company identified and corrected a longstanding database problem which increased system availability from 97% to 99%.• Identified and hired five high quality employees, involved in hiring eight others.

Greater Atlanta Area

Develop processes in PL/SQL on Oracle 9i/10g DBs to analyze raw usage records to ensure consistent processing for client AT&T Wireless.

Greater Atlanta Area

Consulting to Capgemini on Verizon/Fairpoint project. Responsible for billing conversion analysis and data mapping.

Greater Atlanta Area

Consulting to Accenture on AT&T (formerly Bell South) Business Billing and Ordering project. Responsible for the installation and ongoing maintenance of 25 concurrent Infinys CSM/OM and Billing environments. Software Configuration Management team lead handling builds and deploys of core and custom software. Key Achievements:* Install and maintain 25 concurrent Infinys installations in Unix/WebLogic environment.* Develop, implement and maintain custom software configuration management process.* Create, document and knowledge transfer application administration processes and procedures.

Cincinnati, Paris, Orlando

Planned and established test procedures for new CSM subsystem using Load Runner. Achieved 3-times production size benchmark for Sprint/Nextel. Performance tested new Java based CSM (Customer Service Management) subsystem for production launch with Sprint/Nextel.Managed production support of Atlys customer care, finance, collections, balance limits and switch manager interface subsystems for Verizon Wireless. Led data mapping conversion team for Verizon Wireless, designing data mapping methodology for transfer of wireless billing system to Atlys.Provided reference data and production support for AirTouch Wireless, configuring Atlys reference data for new market launches and providing a full range of support.Developed company's best practices for data migration; propelled project to testing phase, conducting practice conversions.Designed processes for tracking and coordinating data release and patches, tracking problems and resolutions, and creating new data.

Greater Atlanta Area

Sema Group. Served as a team leader and business consultant for clients' on-site installation, configuration, testing, and integration of wireless billing systems. Primary contact and support for clients during pre- and post-development phases. Collaborated with clients to identify their business requirements and transform ideas into technological solutions.* Orchestrated the start-up of several clients' IT departments including, creating all processes, system administration, database administration, and hiring and training team members.* Served as Business Analyst for Iridium in Rio de Janeiro, Brazil. Developed activation and collections processes and assisted with installation of wireless billing system.* Served as Implementation Manager, traveling to client sites, coordinating deployment of wireless billing systems and providing support in post-launch period.

Rochester, New York Area