Director Of Operations And Business Development
CurrentAs North America’s largest pilot car network, ODS has been helping specialized carriers to deliver challenging oversized shipments across the US and Canada since 2010: arranging professional pilot cars anytime, any place and over any distance. ODS drives business for its pilot car partners, paying them quickly while enabling them to focus on doing what they do best. A true leader in its field, ODS offers unparalleled risk mitigation via an industry-unique umbrella insurance policy that covers ODS operations. (www.odsna.com).● Managing the Dispatch team and processes for an industry-leading escort vehicle brokerage company with customers in every state and province;● Overseeing daily dispatch operations and the management of projects that engage an average of 150 to 300 pilot cars daily with a constant focus on providing a highly-responsive, customer-centric, boutique service;● Driving business and win-win opportunities by matching specialized transportation customer needs with vendor capabilities and planning overdimensional transportation project to meet requirements on a route basis according to state/provincial law and transportation authority regulations;● Evaluating performance and quality control and leading related coaching and training;● Negotiating rates on projects day-to-day requests from vendors/clients and serving as a key point of contact for customers and independent contractors;● Recruiting and qualifying new pilot car providers to build the North American network;● Collaborating in the provision of supplemental solutions including route surveys, transportation planning/consulting, risk mitigation, invoice consolidation and administrative streamlining;● Directing dispatch for ODS Fleet Services (launched in 2016), an asset-based company serving North America with 10 new, fully equipped escort vehicles and expertly trained drivers.