Stefano Hernandez Email & Phone Number

Boston, Massachusetts, United States

Amherst, Ma

Founded and ran an e-commerce brand geared towards college students and party-goers, selling party accessories and apparel. Have since sold the business to focus on a new venture better tied to my interests. Was responsible for executing all facets of the business, including management, marketing, branding, design, sales, customer service, operations, and finance.Duties and responsibilities include:-Brand strategy-Website design and maintenance -Product development and sourcing-Market and customer research-Marketing content development-Social media management and growth-Organic and paid advertisements-Email campaigns-Influencer marketing deals-Ambassador program management and coordination-Inventory management-Budgeting and financial planning-Order fulfillment -Customer service communications

Boston, Massachusetts

Contracted to sell telecommunications products to local prospects and existing customers. -local outreach to new and current customers-Met sales expectations by team leads-Ensured quality customer service throughout sales process-Handled objections, addressing questions and concerns-Practiced active listening and empathy -Administrative duties to process sales*Was a member of the highest revenue Boston sales team through the summer.

Amherst, Ma

Obtained a CDL and learn routes to drive a variety of buses and other vehicles to transport students, commuters, and residents around the Pioneer Valley area. -Operate bus by applying brakes, starting and stopping engine, checking for defects, applying bus-specific driving techniques.-Drive regular routes on a schedule.-Announce next destinations.-Transport passengers on chartered trips or sightseeing tours.-Deal with unruly passengers.-Answer questions about schedules, routes, and transfer points.-Report accidents or other traffic disruptions to a central dispatcher, and follow directions when using an alternate route.-Assist disabled passengers.-Check the bus tires, lights, and oil and do other basic maintenance.-Follow state and federal transit regulations.-Keep passengers informed of delays

Greater Boston Area

Served primarily as barback and food runner for Intercontinental Boston's Five-10 Waterfont, a seasonal outdoor bar serving Boston's Financial District. Responsibilities also include: assisting servers, setting up and breaking down bar, event prep, tracking inventory, and ensuring impeccable customer service - upholding the quality service that awarded us the Forbes Four-Star service standard certification. -Assisting with opening and closing duties, such restocking the bar with garnishes, straws, and napkins, ensuring that Bartenders have clean towels, glassware, etc.-Ensuring bar is well-stocked with ice, liquor, wine, and beer.-Keeping the bar clean by wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and emptying trash receptacles.-Learning about menu items and memorizing cocktail recipes.-Taking orders, preparing drinks and food, and bussing tables, especially during peak hours.-Speaking to customers, answering questions, handling complaints.-Maintain records and report levels of usage to assist in reordering process and ensuring that delivered items are stored properly.

Nahant, Ma

-Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold each other accountable for responsibilities on their shift. Adhere to schedule and arrive ready to work on time.-Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.-Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.