Customer Experience and Employee Experience are two sides of the same coin! You can't excel at one without being sustainably great at the other.

Our Mission: Relentless Customer FocusCustomer centricity is one of the most prominent areas of lip service and corporate self-assessments that don’t match customers’ reality. The Customer Institute provides an independent view of such realities and help holding organizations accountable and honest in their commitment to customer centricity.The Customer Institute not only certifies the degree of customer centricity of organizations around the world. We also develop the tools, methods and approaches such organizations can apply to advance their level of customer focus and create an ever-improving customer experience.

EEC is a highly responsive global network of corporate executives with significant experience in design, measurement, and delivery of Customer Experience (CX). EEC‘s members comprise a tight network of like-minded peers who help each other to improve service delivery and client outcomes. The willingness of each member to share their know-how, ideas, and advice contributes to the success of the network and benefits their clients. EEC was founded in 2017 and currently operates worldwide.

Stefan has been a leader in Fortune 500 companies for more than 15 years. He has held global responsibility for the customer experience of tens of millions of customers as well as employee experience of thousands of employees. Stefan is a global keynote speaker, author, and the founder of mybalance.net.

Join us online at the European Customer Centricity Awards, one of the largest virtual Customer Experience knowledge sharing events in Europe. 2 days of celebration packed with business best practice stories, 130 real world case studies and networking opportunities.

The International Customer Experience Awards recognise those inspiring organisations who are delivering an outstanding customer experience across the world. The next Awards Finals and Ceremony take place on one day, on 21st November 2019 in Amsterdam.

𝐓𝐨𝐩 𝐀𝐮𝐭𝐡𝐨𝐫𝐬 - 𝐓𝐨𝐩 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 What a great experience: getting together with 24 CX experts from around the world to write 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝟐, the second book in the best selling Customer Experience series!In this unique project, every author writes a chapter linked to a CX competency. My chapter is on 𝐂𝐨𝐟𝐟𝐞𝐞, 𝐜𝐨𝐢𝐧𝐬, 𝐚𝐧𝐝 𝐡𝐚𝐩𝐩𝐢𝐧𝐞𝐬𝐬 – 𝐖𝐡𝐲 𝐞𝐯𝐞𝐫𝐲 𝐂𝐗 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞 𝐛𝐞𝐧𝐞𝐟𝐢𝐭𝐬 𝐟𝐫𝐨𝐦 𝐄𝐗𝐅𝐫𝐨𝐦 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 - 𝐖𝐢𝐭𝐡 𝐏𝐚𝐬𝐬𝐢𝐨𝐧! ‘𝐓𝐡𝐞 𝐄𝐧𝐝 𝐨𝐟 𝐖𝐨𝐫𝐤-𝐋𝐢𝐟𝐞 𝐁𝐚𝐥𝐚𝐧𝐜𝐞 ’ is the compilation and culmination of Life Balance founder Stefan Osthaus’ observations regarding employee and customer satisfaction after more than fifteen years of experience as a leader in Fortune 500 companies. Osthaus first developed his Life Balance program for the leading software company Symantec, in response to the lack of satisfaction he saw amongst team members struggling to create a more sustainable life model. Now, he’s brought all his tips and tricks together in one handy, comprehensive guide for anyone seeking better Life Balance.

Founded in 2003, the state-approved Euro-FH University of Applied Science is part of one of the largest educational providers in Europe. Professors and research assistants are responsible for the development of cutting-edge study programmes with a high practical relevance. In addition, all of the approximately 300 study directors, tutors and authors are professionally experienced specialists.

Responsible for the CX of 120 million customers as well as the EX of 20 employees worldwide. In addition to that, I ran the largest team in the company with 6,500 employees reporting into me, handling around 6 million live transactions with customers per year.

Making sure Norton consumers face the best possible experience - no matter where and when ... and that with the help of 1,200 dedicated and enthusiastic members of team Norton.

Consumer CMO for the Norton consumer business unit.

Delivering the Norton brand to the EMEA region. Marketing strategy and execution for Norton branded products like Norton AntiVirus, Norton Internet Security etc.