Stefan Ritter, Mba Email & Phone Number

Tampa, Fl, Us

Greater Seattle Area

Confident leader who can prioritize and analyze trade-offs, communicate clearly and compellingly with influence across organization boundaries. Core responsibilities include:•Established first ever Program Management Office (PMO) for Benaroya Research Institute to provide visibility into Enterprise -wide initiatives, align crucial resources and track spend on critically sensitive projects through monthly stakeholder meetings, monthly and quarterly reporting. • Establishing and executing the governance framework for both constituent projects and programs in support of clinical research & business programs.• Serving as Agile Coach guiding & mentoring program delivery through Agile Framework.• Depending on project methodology identify / rationalize gaps vs. best practices, and continuously improve the process to support achievement of critical milestones.• Ensuring measurable KPIs are developed for the program, and that they align to the overall KPIs for the product.• Driving effective project / program governance, stakeholder management, and communications ensuring that stakeholders have adequate understanding of timelines, resource needs, risks, contentions, and dependencies.• Maintaining awareness of cross product/program synergies and actively communicate opportunities to simplify or better align work across teams.• Managing portfolio processes, prioritization, cross-functional impacts, and maintain PPM tools for business projects.• Creating, managing resource and demand for programs while fostering cross group collaboration and effective, high-spirited project teams.

Greater Seattle Area

Providing mentorship and guidance in developing a solid Agile Framework to foster excellence in program delivery with clear business value for a leading Research Institute. Some key roles include:•Agile Coach, guiding program delivery through the transformation effort by establishing solid, easy to follow Agile Framework•Program Execution with increased velocity and consistent Sprint cadence.•Product Owner•Hands on work with the Scrum Teams or other capacity as required to help with Execution and Success•Agile Business & Requirements Analysis •Mentor Agile consultants within the organization on shaping product vision•SAFE

Redmond, Wa

Accountable for IT Program Delivery in support of premiere product development and business groups. Ensured the highest level of customer satisfaction by understanding and identifying the customer requirements, service delivery planning, maintaining strong stakeholder relationships and leading geographically dispersed teams of technical experts of various disciplines.

Redmond, Wa

Proven Engagement Manager that works directly with the business to ensure that solutions satisfy business needs.As Product Owner, exceeded all project goals for a multi-million dollar application refresh program by slashing service requests over 50% for Enterprise Scale Line of Business Applications, delivering cloud adoption and reducing application load time from 20 minutes to 30 seconds, while landing project within scope, schedule & budget through a geographically dispersed team.Substantially increased security and performance of build-systems by implementing new anti-virus software and critical system updates by leading a multi-year agile cycles to implement large scale infrastructure, application and service enhancement across the enterprise to enable Microsoft’s success in delivering malware free applications to the marketplace, while accounting for scalability and performance forecasts to meet growth targets.Took initiative to enhance cross-group collaboration by developing a dashboard for a global multi-disciplined team to enhance knowledge transfer and collaboration among core team members helping to achieve project milestones between core disciplines servicing global partners and customers. Key contributor to reducing build-cycle times for Microsoft through the successful delivery of enterprise application and architectural enhancements while also supporting the Dev-Ops transformation for the team. (IT Delivery Award) On-boarded High Business Impact core infrastructure and applications for cutting edge solutions for Microsoft by building a foundation and incrementally extending services that include capacity planning, build and deployments, overseeing configurations and maintaining regulatory compliance.

Microsoft

Service owner for production datacenter in support of global engineering teams during major milestone releases, leading a diverse staff of 30 vendors across 24x7 schedule across multiple regions. Accountable for IT solutions delivery in support of premier product development groups, ensuring the highest level of customer satisfaction by understanding and identifying the customer’s development needs, service delivery planning, maintaining strong working relationships. Owned deployment of large scale server environments while effectively engaging network engineering/implementation and release management teams during deployment process into a new service, while driving continual improvement processes by identifying business gaps and correlating to potential solutions.Lead requirements for a team of experienced C# and Perl engineers on short notice to develop automated deployment of enterprise-wide security patches to over 1 million global assets, including business critical infrastructure, while owning communication to business owners to over 15K recipients with authority and concise direction without impact to global ROB (Received IT Delivery Award & Promotion)

Redmond, Wa

Owned $2.5M annual contingent staff budget, while reducing Fiscal Year spend by 12% through multi-sourcing and optimizing automation and training processes while exceeding customer NSAT. Slashed annual operational costs by $500K after solidifying vendor resourcing & enhancing operational processes, resulting in improved customer satisfaction and service delivery. (Received IT Delivery Award).Defined contract requirements, statement of work, incentives/disincentives and key performance indicators.Reduced total cost of direct capital investment in hardware and software plus indirect costs of installation, support and training by driving cloud adoption strategies.Lead customer efficacy team to establish group wide protocols for improving customer partner experience in by implementing strong trusted advisor concepts in support of MSIT initiatives to align services for enterprise scale engineering services.

Greater Seattle Area

Provided statistical analysis of critical systems by trending data and reviewing logs to identify system performance and availability bottlenecks in order to optimize production-system performance & availability.• Lead Stress & Performance Test Engineer for MSNBC.com production environment, contributing to capacity planning, end-user performance, performance tuning of servers and promoting cross-group performance for the global audience.• Provided technical expertise to perform root cause analysis of service interrupting incidents and develop strategies to prevent reoccurrence.• Partnered with Program and Tech teams to identify, scope, and solutions for unique challenges faced by end users.• Front line production support during major releases & impactful news events, including 9/11 and 2002 Olympics, by leading performance optimization process to ensure throughput and stability of NBCNews.com.• Anticipated bottlenecks, provided escalation management, made tradeoffs and balanced business needs versus technical constraints.• Primary liaison collaborating with all levels from business users through executive management to ensure project success.

Established business processes, developed key performance indicators and managed rhythm of the business for the international expansion team.• Lead Program Manager driving localization efforts to pan European countries to ensure proper representation of technical terminology to accurately translate to local end-users.• Defined contract requirements, statement of work, incentives/disincentives and key performance indicators, alongside leading offshore and local support teams.• Implemented client facing service support framework for international customer base and developed conditions of satisfaction for customer support & quality assurance protocols.• Managed growth of start-up international market penetration, growing to projected $500K revenue within the first year.• Developed strategic roadmap and country level development plan. Coordinated and drove action across the operating unit.• Provided technical guidance and oversight for the project team.• Prepared and presented regular program updates to global Senior Leadership team.• Collected of business and systems requirements customers, articulating business requirements, driving project schedules, and managed production launches.

Greater Seattle Area

Bachelor Of Arts, International Business

Activities and Societies: Seattle Pacific Men's Soccer

Mba, Finance