● Process open word orders and invoice customers daily, per accounting procedures ● Working with Vonigo & HubSpot Software● Process customer payments, process checks via the remote deposit scanner or process credit card payments● Apply payments in Vonigo and update the A/R Tracker ● Collections, collect money owed from clients after work is completed● Liaison with Service Manager regarding schedule and crews needs ● Google Suite, customer service, attention to detail and communication skills

Detailed-oriented Data entry, process orders & work orders Create Purchase Orders Answer phone calls & emailsProcessing payment for installers Process invoices for customers Supervise and coordinate new orders & schedule them Critical thinking and problem-solving

Data Entry of house applications - min of 60 per day Process checks for Realtors Answering emails & phone callsCollect and distribute mail to the each department Data Entry of new applications

Deliver excellent customer service at all timesAssist in keeping hotel clean and tidy at all timesProblem - Solving: customer complaints answer in a professional mannerRate management with 3rd Party reservations and competitorsPropose and implement effective marketing strategies Complete all administrative tasks as requiredAccounts Receivable and Payables Accountable for all relevant product delivery and stock management Control and manage all new group/company reservationsMaintain effective communication at all times, among the team and hotel managerTake responsibilities for extra management tasks as required in the hotel manager’s absencePayroll - count hours using Excel spreadsheet & Make Scheduled Conduct Interviews for front desk and housekeeping department & Train new employees

• Check in/out guest from Fosse system• Collect payment due at check out or check in process• Answer multiline phone, high volume• Help customer with directions• Use the LEARN and GUEST model

• Process and respond to all guests inquiries by corporate email, postal mail, phone, and fax or in person.• Do a weekly report of our GSS scores and solve problems on how to improve.• Work on special project such as making directions for guest, special cards when an event occurs.• Provide the manager with guest’s volume reports, expense reports through efficient use of MS Excel.• Do the inventory of all different department such us front desk, housekeeping, the market and breakfast.• Handle interviews for new candidates, fill in paper work and also translating.• Answering a high volume of income calls and transferring to the appropriate department.• Handle check-ins and check-outs, make future reservation for guest coming back to the hotel.• Call around to other companies to analyze the sales market and percentage

• Thorough execution of daily administrative duties such as filing, faxing and preparing documents.• Handled the accounts payable and receivables. • Provided superior customer service to clients dropping by the office to make payments and others.• Taken care of cars and households going overseas.• Answering a high volume of income calls and outgoing calls to our clients.• Assist the front desk by filling titles, registrations and plates for the DMV.• Organized inside and off-site events and international and national travel arrangements.• Effective preparation of proposals for new clients.

• Analyze and prioritize incoming customer’s correspondence.• Provide the manager with guest’s volume reports, expense reports through efficient use of MS Excel.• Make national and international travel arrangements for VIP guests.• Answering a high volume of income calls and transferring to the appropriate department.• Handle Manager’s calendar and make appropriate changes when necessary to accommodate key appointments.

• Thorough execution of daily administrative duties such as filing, faxing and preparing documents.• Handled various executive’s schedules and calendar using Microsoft Outlook.• Provided superior customer service to clients dropping by the office to make payments and others.• Taken part of special projects for the improvement of the overall performance of the office.• Supplied back-up for receptionist duties including answering phones and distribution of packages.• Set-up new employee work areas and assist HR in orientation of new employees.• Organized inside and off-site events and international and national travel arrangements.• Effective preparation of power point presentation for Manager’s presentation to prospect clients.

• Maintained Manager’s calendar in Microsoft Outlook • Enhanced ability to manage time efficiently by working with multiple duties on very tight schedules.• Successful training of new employees into the customer service arena.• Processed guest’s reservations and payments.• Managed front desk’s accounts payables and receivables.• Created and managed paper files of vendors and companies contracted with hotel