Steffen Juul Dalby work email
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Steffen Juul Dalby personal email
Copenhagen based father of two, hotel nerd, commercial minded service, travel, event & hospitality professional, dedicated eater, drinker & home-cook and hungry for music, culture and knowing more. Extensive experience from 20 years in service, hospitality, tourism, events, f&b and travel-trade, mostly self-taught, enthusiastic, humble and loyal. A hospitable, strategic, direct, hands-on, curious, creative, highly commercial and relations-driven divergent thinker, organizer and facilitator.I consider myself an advisor and ambassador, not a traditional salesman and leader and I am a dedicated advocate for putting people - staff and clients - first and ensuring quality in service, product, operations, value and experience.Interested in meeting and connecting people, seeing places, staying curious and sharing knowledge and enthusiasm.Motivated by putting my experience and relations to work, sharing my considerations and insights and by analyzing, developing and taking action, elevating concepts, products & services.Excels when supporting international leaders in travel-trade, premium hospitality, top-tier events, real-estate, service industry, executive corporate travel/procurement/access, tourism, destinations and luxury & lifestyle.
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Project DirectorFolioCopenhagen, Dk -
Consultant & Advisor - FreelanceRemark Jan 2010 - PresentCopenhagenBased in Copenhagen and applying extensive industry experience, REMARK provides a range of tailored and flexible services to principals in travel-trade, bespoke hospitality, executive corporate travel, real-estate development, tourism and destinations. • Commercial, strategic, Press/PR and operational consulting, advisory and representation to hotels, hospitality & travel-trade principals, tourism & destination marketing operations and serviced offices & premium real estate… Show more Based in Copenhagen and applying extensive industry experience, REMARK provides a range of tailored and flexible services to principals in travel-trade, bespoke hospitality, executive corporate travel, real-estate development, tourism and destinations. • Commercial, strategic, Press/PR and operational consulting, advisory and representation to hotels, hospitality & travel-trade principals, tourism & destination marketing operations and serviced offices & premium real estate clients• Venue & supplier advisory, sourcing and selection• Facilitating local & global industry collaborations• Market & destination research & access• Tailored advisory to corporate clients looking to create, or improve an internal travel & hotel program, considering to solicit TMC services, drive and consolidate supplier sourcing and contracting, define and enforce travel policies and control spends• Supporting Corporate Access, Roadshow, IR, VIP Desk, Executive Suite and Entertainment/Touring principals, with their activities in Denmark (Nordics)• Through our partnership with FOLIO.BLUE we provide highly specialized destination advisory, -experiences & -management, special event services and curated insights on Copenhagen & Denmark to clients within international travel-trade (hi-end TAs, TMCs, Consortias, Collections and MICE), private clients (including family offices), institutions, associations and executive corporate travel stakeholders & support functions. All assignments are serviced in full confidentiality. Show less -
Consultant Relationship Lead - FreelanceFolio Sep 2024 - PresentDanmarkFOLIO is the essential partner and trusted collaborator in Denmark, and Nordic region, for top-tier destination insights, relations and access, curated experiences, product sourcing & -design, private accommodations & residences, senior industry advisory, trusted on-site support and private logistics.We take pride in securing particular clients and their discerning, high-expectation group travellers only the most unique moments and the very best of their chosen destination(s). -
Head Of CommercialGrand Joanne Jan 2024 - Apr 2024København, Hovedstaden, DanmarkA magnificently beautiful, newly restored 1800s building in the heart of Vesterbro, Copenhagen.Responsible for building up commercial structure and platform, driving overall sales, elevating existing team and adding a new salesperson. Strong focus on commercial position and strategy, property and CRM system optimization and development, overall pricing structure for rooms, including packages and promotions, corporate pricing structure, clients and contracts, converting OTA… Show more A magnificently beautiful, newly restored 1800s building in the heart of Vesterbro, Copenhagen.Responsible for building up commercial structure and platform, driving overall sales, elevating existing team and adding a new salesperson. Strong focus on commercial position and strategy, property and CRM system optimization and development, overall pricing structure for rooms, including packages and promotions, corporate pricing structure, clients and contracts, converting OTA business into direct business, expanding GDS distribution and adding new channels and partners, driving meetings & events product, pricing and sales.Together with Marketing lead, strengthening the brand position in press, media and via digital channels, ensure brand identity and tonality in all materials and communication and place product updates and stories in the media landscape. Show less -
Commercial DirectorRaw It Aps Jan 2021 - Apr 2022Hørsholm, Hovedstaden, DanmarkWith a foundation from servicing the hospitality industry and a strong fucus on end user experience, boutique firm RAW IT delivers top quality IT consulting and management, technical solutions, products and support. The emphasis is on providing the highest level of service and tailored solutions, to the hospitality industry as well ad a wide range of clients, in other industries.Covering the hospitality industry in its full extend, with extensive experience and product range (networks… Show more With a foundation from servicing the hospitality industry and a strong fucus on end user experience, boutique firm RAW IT delivers top quality IT consulting and management, technical solutions, products and support. The emphasis is on providing the highest level of service and tailored solutions, to the hospitality industry as well ad a wide range of clients, in other industries.Covering the hospitality industry in its full extend, with extensive experience and product range (networks, Wi-Fi, security, tv-systems, Chromecast-systems, surveillance, hosting, digital signage, back-up and payment) RAW IT meets the requirements from clients, and their guests and clients, 24/7.As a Commercial Director, I ensure the patronage of clients, new and existing, being their direct point of contact and together with the technical team, provide the best possible solutions, for clients to run and grow their business.Together with Partners securing the overall commercial strategy, keeping focus on developing existing clients and driving business through activities in larger IT projects and consulting for hospitality companies.Responsible for strengthening the overall project management of client projects and ensure service delivery and quality, for both hospitality related activities and projects for real estate developers, operators and within other industries. Show less -
Sales Manager, Head Of Nordics, Uk And Us/CanHotel D'Angleterre Mar 2013 - Jan 2021Copenhagen Area, DenmarkEmployed for re-opening team; took part in building up rooms sales, events and f&b platform and team, creating SOP for sales and events and re-establishing and developing guest and client relationships.Head of UK & Nordics (all segments) and US/CAN (corporate transient, entertainment and MICE). Accountable for key client relations and new sales opportunities for bedrooms, events, incentives and f&b matters, ensuring business being turned over properly and in a timely fashion for proper… Show more Employed for re-opening team; took part in building up rooms sales, events and f&b platform and team, creating SOP for sales and events and re-establishing and developing guest and client relationships.Head of UK & Nordics (all segments) and US/CAN (corporate transient, entertainment and MICE). Accountable for key client relations and new sales opportunities for bedrooms, events, incentives and f&b matters, ensuring business being turned over properly and in a timely fashion for proper service delivery. Heavy focus on building and maintaining close relationships with current key clients (Management & C-level - local & international) to ensure business opportunities on the long term scale. In the air 50-60 days per year, personally visiting clients and partners around the world, as well as attending tradeshows/roadshows; ensuring 100% satisfaction with our product, service and communication. Additional focus on clients being fully up to date with market, product, services and how we can protect their investment, when putting business into the property. With a background within events and restaurants, selling MICE is a key area of focus as well as planning and executing internal/external sales events. The daily contact and collaboration with the Event Sales Team is essential and I take on client events and functions as part of the daily operations.Responsible for Spa Memberships; promoting and recruiting members, create membership agreements, assist members with daily matters together with the Spa Manager and ensuring total member satisfaction and profitability of the program. Contributes to day-to-day activities related to sales and operations, with a focus on strategy, relations to groups & events team, operations, forecasting, reporting and building long-term, value-based customer relationships that enable achievement of sales objectives. Show less -
Mystery Guest & DinerHgem Oct 2012 - Nov 2015DenmarkConduct Mystery Diner & Guest audits and evaluate client brand- and service standards, selling opportunities, food quality and overall venue quality. Each visit followed by an extensive report back to the client, with an analysis of the visit, general observations and advisory as to which initiatives, changes and implementations is recommended, based on the clients overall targets for guest experience, sales targets and brand standards. -
Operations ManagerRoyal Golf Center A/S May 2010 - Mar 2013Copenhagen Area, DenmarkEmployed as pre-opening operations head. Referring directly to the owner. Building up, and running teams for daily club house operations (guest services, front desk, butler-service, sales, and back-office).Direct liaison towards members and regular guests and responsible for networking activities and relations development.Participated in all ongoing projects, liaising with construction advisor, planning and conducting client events and conferences together with Sales Director… Show more Employed as pre-opening operations head. Referring directly to the owner. Building up, and running teams for daily club house operations (guest services, front desk, butler-service, sales, and back-office).Direct liaison towards members and regular guests and responsible for networking activities and relations development.Participated in all ongoing projects, liaising with construction advisor, planning and conducting client events and conferences together with Sales Director, liaison for restaurant and gym and keeping track on daily financials and invoicing. Show less -
Client Relations & Events ManagerD&D London Jan 2007 - May 2010Copenhagen Area, DenmarkCustom House at Havnegade 44, CopenhagenEmployed for opening team, In charge of building platform for, and selling, Private Dining, conferences and group business, as well as managing all in-house events (conference, banquets, Bar & Restaurant events etc). Direct point of contact and daily communication with operational departments.Working with Key Accounts to secure long term relations, optimizing customer potential, frequent follow ups to secure progress for both parties; as… Show more Custom House at Havnegade 44, CopenhagenEmployed for opening team, In charge of building platform for, and selling, Private Dining, conferences and group business, as well as managing all in-house events (conference, banquets, Bar & Restaurant events etc). Direct point of contact and daily communication with operational departments.Working with Key Accounts to secure long term relations, optimizing customer potential, frequent follow ups to secure progress for both parties; as well as exploring market for new potential large accounts.Direct point of contact for many repeat and VIP clients (both private and corporate), providing personal service to ensure 100% satisfaction.Custom House at Havnegade 44 (Designed by Sir Terrance Conran, operated by D&D London). 3 restaurants: Authentic Italian, Classic Japanese, European Brasserie. Cocktail Bar & Lounge. Private Dining & Conference rooms. Show less -
Event ManagerCopenhagen Marriott Hotel Sep 2003 - Dec 2006Copenhagen Marriott Hotel (www.marriott.dk) 400 rooms and 10 large Conference/Banqueting function rooms.Responsible for managing events, banquets, conferences as well as handling groups (leisure & corporate).Working with Sales department on client relationships, creating contracts and taking over bookings after contract signed.Close interaction with corporate clients, MICE and VIP agents to cover all needs and expectations (bedrooms and events) and to obtain all required… Show more Copenhagen Marriott Hotel (www.marriott.dk) 400 rooms and 10 large Conference/Banqueting function rooms.Responsible for managing events, banquets, conferences as well as handling groups (leisure & corporate).Working with Sales department on client relationships, creating contracts and taking over bookings after contract signed.Close interaction with corporate clients, MICE and VIP agents to cover all needs and expectations (bedrooms and events) and to obtain all required information for operations departments - from pre-event to post-event. Ongoing contact to all inhouse departments, F&B in particular, as well as outside vendors connected to specific events and managing the daily communication between clients & operational departments. Show less -
Freelance Project ManagerDanish Deejay Awards Jan 2001 - Dec 2001Copenhagen Area, DenmarkFrom 2001 to 2012, Head of VIP area services, in close liaison with F&B and Bar Managers.Coordinating the host/hostess team (+25 pax) together with 2 supervisors, securing a smooth service and a high quality product for our guests.Also working on hospitality issues, trouble-shooting and general service concept.Refering directly to CEO/Owner.
Steffen Juul Dalby Skills
Steffen Juul Dalby Education Details
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Organisation -
Business Administration, Management, Development -
Business/Commerce, General -
Roskilde Technical College1St. Year Completed
Frequently Asked Questions about Steffen Juul Dalby
What company does Steffen Juul Dalby work for?
Steffen Juul Dalby works for Folio
What is Steffen Juul Dalby's role at the current company?
Steffen Juul Dalby's current role is Project Director.
What is Steffen Juul Dalby's email address?
Steffen Juul Dalby's email address is sd@exs.dk
What schools did Steffen Juul Dalby attend?
Steffen Juul Dalby attended Copenhagen Business School, Roskilde Handelsskole, Roskilde Handelsskole, Roskilde Technical College.
What are some of Steffen Juul Dalby's interests?
Steffen Juul Dalby has interest in Culture, Networking, Cooking, Networking And Relations, Cocktails, Hospitality, Art, Restaurants, Music, Architecture.
What skills is Steffen Juul Dalby known for?
Steffen Juul Dalby has skills like Event Management, Food And Beverage, Event Planning, Account Management, Crm, Leisure, Hospitality Industry, Tourism, Project Planning, Banquets, English, Key Account Management.
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